PayCustomerSuccessManager,SMB

## Description This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Pay Customer Success Manager, SMB based in Netherlands. This is a high-impact, fully remote customer success role focused on managing and growing a large portfolio of SMB clients across payroll, EOR, and related global employment products. You will own the full post-sales lifecycle, ensuring customers achieve value through strong onboarding, adoption, and ongoing engagement. The role combines operational excellence with commercial awareness, requiring you to proactively identify churn risks, drive retention, and surface expansion opportunities. You will work in a highly cross-functional environment, collaborating closely with Sales, Product, Implementation, and Support teams. With a strong emphasis on structure and scale, this position is ideal for someone who thrives in high-volume account management and enjoys building systematic success processes. You will play a key role in shaping customer outcomes in a global, async-first organization. ## Accountabilities Own the end-to-end post-sales lifecycle for a large SMB portfolio, including renewals, retention, and churn mitigation across payroll, EOR, and adjacent products. Drive customer onboarding, adoption, and success planning to ensure customers achieve measurable outcomes and long-term value. Monitor customer health signals, proactively identify churn risks, and execute structured mitigation plans with clear accountability. Maintain accurate CRM and system-of-record hygiene (e.g., Salesforce, Vitally), ensuring all customer data, risks, and next steps are consistently updated. Coordinate across Sales, Implementation, Support, Product, and Operations teams to ensure seamless customer experience and issue resolution. Identify and document upsell and cross-sell opportunities, routing them effectively to Sales while supporting renewal conversations. Produce clear, structured