Remote
PayCustomerSuccessManager,SMB
Neural analysis suggests this role is
optimal for Manager candidates.
“Pay Customer Success Manager, SMB at Remote. Skills: Customer Success, Post-sales lifecycle, SMB book management. Owns post-sales customer lifecycle. Runs post-sales motion end-to-end”
What You'll Achieve.
Drives onboarding outcomes; Drives adoption outcomes; Translates customer goals into milestones; Tracks progress against milestones
Industry & Context.
Mitigation plans
What They're Looking For.
Must Have
CS/AM experience in complex B2B SaaS, written communication and stakeholder management, Ability to identify churn risk early, Comfort coordinating across multiple teams, Consistent CRM + Vitally hygiene, Uses AI as a human-in-the-loop assistant, Writes and speaks fluent English
Nice to Have
Payroll experience preferred
What You'll Do.
Owns post-sales customer lifecycle
Runs post-sales motion end-to-end
Engages customers proactively
Partners with Sales on renewals
Surfaces expansion signals
Escalates with context
Communicates structured operating aligns
Drives onboarding outcomes
Drives adoption outcomes
Translates customer goals
Escalates when blockers clear
Identifies upsell signals
Identifies cross-sell signals
Routes signals to Sales/AMs
Maintains Vitally + Salesforce
Produces clean handovers
Shares practical learnings
Uses AI to draft comms
Uses AI to summarize meetings
Uses AI to structure risk
Ships customer-ready outputs
How You'll Work.
Team & Collaboration
Partnering tightly with Sales; Coordinating across multiple teams; Coordinating across product lines; Aligns DRIs across Sales; Aligns DRIs across verticals
Communication Scope
Written communication; Stakeholder management; English fluency
Full Job Description
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! What this job can offer you This is an exciting time to join Remote and make a personal difference in the global employment space as a Pay Customer Success Manager, as part of our Customer Experience team. Owns the full post-sales customer lifecycle for a high-volume SMB book across Payroll + EOR + adjacent products. Runs the standard post-sales motion end-to-end with high operational rigor - proactive engagement, adoption, and structured churn-risk management - while partnering tightly with Sales on renewals and expansion signals. What you bring CS/AM experience in complex B2B SaaS (Payroll preferred) or comparable customer-facing ownership Strong written communication and stakeholder management (agendas, follow-ups, decision capture) Ability to identify churn risk early and execute structured mitigation plans Comfort coordinating across multiple teams and product lines (Sales, Implementation, Support, Product, Ops) Consistent CRM + Vitally hygiene as system of record (SSOT) Uses AI as a human-in-the-loop assistant for prep, synthesis, and drafting - validates against source-of-truth docs
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