Shields Health Solutions
specialty pharmacy management services
PatientSupportSupervisor
“Patient Support Supervisor at Shields Health Solutions. Skills: Patient Support, leadership, pharmacy, management. Lead and manage a team. Ensure medication adherence”
What You'll Achieve.
ensure service level metrics are reached in accordance with contract requirements; ensure patients receive medications on-time; ensure all service level goals are met; patients receive the highest quality care; ensure efficient workflow; improve/maintain employee engagement
Industry & Context.
critically assesses their own performance; identify opportunities for program improvement; troubleshooting in daily tasks
Willingness to travel up to 20%, maintain confidentiality of highly sensitive and private data, lead, manage, and motivate team members that are in both remote working environments and/or at on-site Shields hub locations
What They're Looking For.
Must Have
registered pharmacy technician with the State of employment, nationally certified as a CPhT, High School diploma / GED required, 3+ years of pharmacy technician experience
Nice to Have
3-5+ years’ experience in Specialty Pharmacy, leadership experience (i. e. Team Lead or equivalent type role or experience where you have led other team members even if they do not directly report to you), Bachelor’s degree is preferred or actively working toward degree, Training on leadership/management theory and its practical applications in the workplace (on-line / classroom / self-study), knowledge of the Willow, Qs1, and RX30 software system a plus
What You'll Do.
Lead and manage a team
Ensure medication adherence
Manage support in assigned hospitals
Ensure service level goals are met
Complete audits of team
Manage responsiveness to new requests
Provide front-line supervision
Coach and manage performance
Monitor communications
Work with on-site management
Create agendas for meetings
Follow-up on meetings
Review and address concerns
Establish efficient workflows
Provide insight for growth
Work with various teams
Report on hiring needs
Assist in interviewing
Onboard new team members
Coordinate access requests
Investigate research for data analytics
Manage on site pharmacy relations
Maintain confidentiality of data
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; work as a member of a close-knit team; collaboration calls; kick off calls; liaison team; clinical integration team; on-site managers; various teams across company; Clinical Training Team
Communication Scope
communication presence with ability to influence without formal authority; communication skills; phone skills; good listener/communicator
Process & Methodology
Manage projects and see them through effective completion
Applying for this Patient Support Supervisor role?
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