Shields Health Solutions
Healthcare
PatientSupportSupervisor
Neural analysis suggests this role is
optimal for Manager candidates.
“Patient Support Supervisor at Shields Health Solutions. Skills: Patient support, Team leadership, Pharmacy operations. Oversee daily operations. Ensure patients receive medications efficiently”
Industry & Context.
20% travel
What They're Looking For.
Must Have
5+ years experience, Experience with pharmacy systems
Nice to Have
Willow experience preferred, QS1 experience preferred, RX30 experience preferred
What You'll Do.
Oversee daily operations
Ensure patients receive medications efficiently
Ensure patients receive medications accurately
Ensure patients receive medications on time
Meet service level agreements
Ensure adoption of best practices
Drive team performance
Drive team engagement
Drive team development
How You'll Work.
Team & Collaboration
Internal teams; Hospital stakeholders
Full Job Description
🌟 Patient Support Supervisor (Specialty Pharmacy) 📍 Location: Remote – supporting Northeast (EST Zone) 🚀 About the Role Shields Health Solutions is seeking a Patient Support Supervisor to lead a high-performing team within our Patient Support Center. This is an ideal opportunity for a motivated, service-oriented leader with a background in pharmacy or healthcare operations who thrives in a fast-paced, growth-focused environment. The ideal candidate is a results-driven self-starter who is passionate about patient care, team development, and operational excellence, with proven experience managing front-line employees and driving performance. 💼 Position Summary The Patient Support Supervisor is a key leadership role responsible for overseeing daily operations of a Patient Support team and ensuring patients receive medications efficiently, accurately, and on time. This role partners closely with internal teams and hospital stakeholders to: Meet service level agreements (SLAs) Ensure adoption of best practices Drive team performance, engagement, and development 🔑 Key Responsibilities 👥 Team Leadership ability to identify trends and improve performance Proficiency in Microsoft Excel and Word (data analysis, reporting) Experience with pharmacy/EMR systems (Willow, QS1, RX30 preferred) Highly organized, detail-oriented, and patient-focused Ability to manage multiple priorities and maintain confidentiality 🌍 Additional Requirements Ability to lead both remote and on-site teams Willingness to travel up to 20% (if outside core locations) 🎯 Why Join Shields? 🌱 Fast-growing leader in specialty pharmacy ❤️ Mission-driven, patient-first culture 📈 Strong career growth and leadership development opportunities 🤝 Collaborative and supportive environment 🔍 SEO Keywords Patient Support Supervisor, Pharmacy Supervisor, Specialty Pharmacy, Pharmacy Technician Supervisor, Healthcare Operations, Patient Access, Prior Authorization, Medication Adherence, Care Coordination, Patien
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