Eucalyptus
Digital Healthcare
PatientSupportSpecialist,Manila(UKSupport)
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“Patient Support Specialist, Manila (UK Support) at Eucalyptus. Skills: Customer care, Communication. Support our 5 clinics’ patients through a range of conditions, primarily via email. Support our UK market (mid-shift/night shift)”
Industry & Context.
Willing to work a late mid-shift schedule between 2 PM and 1 AM or 6 PM and 3 AM Manila time, with no fixed weekend off
What They're Looking For.
Must Have
3+ years of experience in customer care or equivalent (e. g. hospitality, email support, call centre, retail etc), Written and verbal communication skills are a must, Ability to use a range of tones of voice to interact with customers, Familiarity with computer skills, or experience with customer service software, Willing to work a late mid-shift schedule between 2 PM and 1 AM or 6 PM and 3 AM Manila time, with no fixed weekend off
Nice to Have
Prior experience with Mac and Google Suite is a plus, Interest in healthcare and wellness, or experience in the healthcare space or allied services
What You'll Do.
Support our 5 clinics’ patients through a range of conditions
Support our UK market (mid-shift/night shift)
Collaborate remotely and liaising with our doctors
pharmacies and delivery partners
Identify opportunities to improve our products
How You'll Work.
Team & Collaboration
Collaborate remotely and liaising with our doctors, pharmacies and delivery partners
Communication Scope
Written and verbal communication skills are a must; Ability to use a range of tones of voice to interact with customers
Full Job Description
About Eucalyptus We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long-term care. Euc is the company behind Juniper, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: 130% YoY revenue growth and a 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree. Supported over 350k patients living with obesity across our 5 markets Received selective NICE endorsement to provide services to the NHS. Tailored our offering to thousand of patients in Germany and Japan Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…! About Eucalyptus Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health. Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are. Our 5 clinics (Juniper, Pilot, Kin, Software and Compound) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines). We’ve raised over AUD$160M in
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