PatientSupportPharmacySolutionsCoordinator

PATIENT SUPPORT PHARMACY SOLUTIONS COORDINATOR This role is a 3 month contract position. Role Summary The Clinical Operations Technician serves as the essential link between our Patient Support Team and the final delivery of prescription services. This role requires not only technical mastery of prescription processing but also the ability to translate complex prescription and order-level hurdles into clear, actionable updates for internal and external stakeholders. Ideal Candidate Profile The ideal candidate demonstrates an uncompromising 100% focus on optimizing the patient’s experience with PhilRx. They are a critical thinker and natural problem-solver, capable of easily and quickly researching and understanding the root cause of an issue. Beyond resolving immediate barriers to affordable, timely medication, our team focuses on long-term strategies to improve outcomes for all patients facing similar challenges. The ideal candidate for this role is a self-starting, results-oriented professional who balances clinical precision with a sense of urgency, utilizing clear communication and resourceful problem-solving to drive long-term patient adherence rather than just completing isolated tasks. Key Responsibilities - Conduct thorough research on order and ticket history to recommend the best resolution that aligns with department guidelines. - Ensure all Service Level Agreements (SLAs) are met. - Contact relevant stakeholders to resolve issues that require cross functional collaboration that may impact a successful patient experience - Build strong internal and external rapport, maintaining positive customer and partner relationships. - Review and respond to internal escalation requests in a timely and accurate manner - Proactively initiate, troubleshoot, and resolve PAs and appeals via vendor portals; analyze determination trends to provide valuable insights for patient education. - Serve as the expert liaison between prescribers, insurance payers, and partner pharma