Vertex
Biotechnology
PatientSupportCommunicationsSeniorManager,Kidney
Neural analysis suggests this role is
optimal for Senior candidates.
“Patient Support Communications Senior Manager, Kidney at Vertex. Skills: Patient support communications, HCP marketing, Patient engagement. Develop patient communications strategy. Develop patient support materials”
Industry & Context.
What They're Looking For.
Must Have
3+ years experience in patient support, 3+ years experience in patient marketing, 3+ years experience in HCP marketing, 3+ years experience in patient engagement, Ability to understand disease area, Ability to understand patient engagement strategy, Familiarity with Medical/Legal/Regulatory review process
Nice to Have
Passion for supporting underserved populations, Passion for supporting diverse patient populations
What You'll Do.
Develop patient communications strategy
Develop patient support materials
Update patient support materials
Lead material optimization
Lead material performance
Develop key materials
Manage tactic development
Validate tactics with stakeholders
Manage tactic approvals
Establish measurement plans
Monitor material performance
Inform future optimizations
Inform discontinuation
Lead communications REP team
Provide training and support
Develop process documentation
Maintain process documentation
Ensure alignment on process changes
Manage agency partners
Ensure timely deliverables
Ensure cost efficiencies
Cultivate cross-functional partnerships
Support business goals
How You'll Work.
Team & Collaboration
Cross-functional teams; Communications review committee
Communication Scope
Patient-centric communication; Customer-service minded communication
Process & Methodology
Project management
Full Job Description
**Job Description** **Job Description** The Patient Support Communications Senior Manager, Kidney will be responsible for the development and execution of patient and HCP-focused materials that will support our build out of our kidney patient support program(s). A deep passion and curiosity in understanding and supporting the challenges patients face in their lives is imperative. **General/Position Summary** **The Patient Support Communications Senior Manager, Kidney** is part of the communications team and participates in the day-to-day execution of the patient communications strategy that supports those enrolled in our patient support program. The individual will support the development of our executed communication strategy by developing and/or updating materials for patients and leading the optimization of our materials and their performance. The Patient Support Communications Senior Manager, Kidney must share a passion for and commitment to helping patients as well as having a vision to continually enhance the patient experience by meeting evolving patient needs. This role will report to the Director, Patient Services Communications, Kidney **Key Duties & Responsibilities** * Responsible for successful ideation, development, and execution of key tactics, messages, and materials for our internal teams who support both our HCP and patient stakeholders * Manage development of tactics with agency partners; validate tactics with key internal stakeholders where relevant; manage review/approvals of tactics through Commercial Review Committee (CRC) * Establish measurement plans for all owned materials and continuously monitor performance to inform future optimizations or discontinuation * Establish and lead the communications REP team and provides training and support to other new/junior members of the communications team * Develops new and maintains existing documentation of processes, work instructions, SOPs and ensures alignment on any process changes and work instr
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