TFP
Healthcare
PatientSupportAssociate
Neural analysis suggests this role is
optimal for entry candidates.
“Patient Support Associate at TFP. Skills: Customer experience, Administration, Patient support. Manage initial enquiries via telephone/email within 24 hours. Process GP, consultant and self-referrals within 3 days”
Industry & Context.
Weekend shift required, Rotational basis 1:4
What They're Looking For.
Must Have
Educated to Higher Level, Experience working in an administration role, Experience working with patients / customers both face-to-face and over the telephone, Proficient knowledge and experience of Microsoft Office Packages, Excellent keyboard/IT skills, Excellent oral and written communication skills and manner, Ability to communicate effectively with staff and patients over the telephone and face-to-face, Excellent time management skills, Commitment to delivering a high-quality patient experience, Be comfortable asking for payments and taking payments from patients, High level of customer orientation, High level of resilience and empathy
Nice to Have
Skills & competencies normally associated with relevant administration experience
What You'll Do.
Manage initial enquiries via telephone/email within 24 hours
consultant and self-referrals within 3 days
Deal with all satellite clinics
Ensure communication is of a high standard
Explain processes to new patients
Explain processes to those seeking treatment
File patients’ records
Record patient information in database
Maintain patient information in database
Record appointments in database
Maintain appointments in database
Record invoicing information in database
Maintain invoicing information in database
Document all communication with patient in database
Ensure money received for appointments
Follow up on payments
Carry out scanning of patient notes
Allocate patient notes
Carry out scanning of invoices
Carry out scanning of other paperwork
Allocate other paperwork
How You'll Work.
Team & Collaboration
Work with satellite services; Work with local NHS Consultants; Work with related organisations
Communication Scope
Oral communication; Written communication
Full Job Description
We at TFP, are looking for brilliant minds and passionate hearts to help us shape the future of fertility. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in the UK and Poland. We have embarked on the mission to use technology to provide patients with a memorable best-in-class fertility journey that leads to the best outcome starting a family! At TFP, we offer all our patients the care, understanding and expertise that help to bring dreams to life. We are passionate about what we do, which reflects our commitment to creating lives and changing lives. Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 35 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success. Join us at TFP Fertility, where your passion and expertise can contribute to our legacy of excellence. The Role: Are you passionate about delivering exceptional customer service? Could you help support our patients along every step of their journey? We’d love to hear from you. We’re looking for someone to join our amazing Patient Support team, providing exceptional customer care and an efficient administration service for all our patients. Your focus in this role will be providing first class customer experience at our TFP Belfast Fertility Clinic. Working as part of a close-knit team, you will be the central point for our patients, staff and visitors, handling a broad range of enquiries in person, by telephone and email. You’ll assist patients with a broad range of queries including funding, appointments, test results and the different steps they’ll be taking along the fertility journey. You’ll work closely with our satellite services, local NHS Consultants and any other related organisations to help answer their queries promptly and efficiently. We’re passionate about helping
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