Medicilio
Healthcare
PatientSuccessSpecialist
“Patient Success Specialist at Medicilio. Skills: Patient support, Customer satisfaction, Problem resolution. Speak with patients daily. Support booking services”
Industry & Context.
Problem resolution
What They're Looking For.
Must Have
Excellent Italian language proficiency, Comfortable with digital tools
Nice to Have
Customer care experience, Healthcare experience, English language knowledge
What You'll Do.
Speak with patients daily
Support booking services
Support service utilization
Monitor patient satisfaction
Ensure positive experience
Support patients by phone
Support patients by email
Guide booking process
Guide post-booking process
Monitor user satisfaction
Report recurring issues
Resolve booking problems
Interface with divisions
Verify situation management
How You'll Work.
Team & Collaboration
Internal teams; Other divisions
Communication Scope
Phone communication; Email communication
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