Sanofi
PatientSolutionsManager
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“Patient Solutions Manager at Sanofi. Skills: process management, cross-functional coordination, vendor/stakeholder management. Set up and lead the cross functional team. Monitor program performance with key metrics”
What You'll Achieve.
enhance disease management; improved access to therapy; program performance; operational efficiency and effectiveness
Industry & Context.
analytical skills; Identify and manage deviations and risks
What They're Looking For.
Must Have
5+ years’ experience as project leader or oversight experience - in matrix organization, Demonstrated experience leading operational efficiency and effectiveness initiatives that improved patient access to therapy, leadership/management and analytical skills, ability to delivery on project objectives in a timely manner, Proven ability to lead and influence teams without direct authority, Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment
Nice to Have
Patient Program (PP) experience, Affiliate/operational experience, Demonstrated experience developing and delivering patient-centric solutions that improved access to experience piloting new PSS digital capabilities
What You'll Do.
Set up and lead the cross functional team
Monitor program performance with key metrics
Manage Services Providers
Identify and manage deviations and risks
Define PP design and objectives
Develop documentation for PP design
Ensure adequate materials are developed
Ensure Website or Apps are developed
Ensure Informed Consent(s) are developed
Identify opportunities to evolve program
Track PP in Global Tracking Tool
Update patient enrollment information
Selection of Services Provider
Qualification of Services Provider
Ensure PP requirements in contract
Ensure SP staff are trained
Define reporting needs for PP
Oversee activities managed by SP
Monitor and enforce adherence to PV
Ensure all Adverse Events are reported
Ensure PTC reports are submitted
Work with third-party providers
Ensure strict adherence to compliance standards
How You'll Work.
Team & Collaboration
Set up and lead the cross functional team; Interacts with the cross-functional team; Country Medical; Country Marketing; Country Safey Head/Lead; Country Regulatory Manager; Local Privacy Officer; Local Procurement; Global PP Medical Expert; Ad-hoc representatives from other functions; partner with procurement; In collaboration with Procurement; cross-functional stakeholders; Work closely with PP service provider; Work with third-party providers
Communication Scope
communicate and present effectively to senior leaders; cross-functional and cross-organizational teams
Process & Methodology
project leader, oversight experience, lead and influence teams without direct authority, delivery on project objectives
Full Job Description
About the job **Our Team:** Patient programs (PP) are designed to enhance disease management after patients are prescribed Sanofi’s product. The initiative focuses on providing patient education, financial assistance and defined patient support. The Patient Solution Manager will take on the Patient Program Lead (PPL) role overseeing the patient program in alignment organizational structure. **Main mission** The Patient Program Leader (PPL) is responsible and accountable for building and conducting the Patient Programs (PP). This includes but is not limited to the following: \- Set up and lead the cross functional team \- Monitor program performance with key local and global performance metrics \- Ensure PP is captured in the Global Tracking Tool (Patient Program Tracker – PPT), updated according PP evolution, and kept up to date as per effective. \- Manage Services Providers \- Identify and manage deviations and risks associated with management of PPs **Interactions:** The PPL interacts with the cross-functional team assigned to the PP: \- Country Medical \- Country Marketing \- Country Safey Head/Lead \- Country Regulatory Manager or delegate \- Local Privacy Officer \- Local Procurement \- Global PP Medical Expert Ad-hoc representatives from other functions as per PP needs **JOB DUTIES AND RESPONSIBILITIES:** **1\. PP design definition and PP set-up** PPL is responsible for leading a cross functional team to define, set-up and monitor a Patient Program in accordance the GOP and local laws and regulations in effect. This includes but is not limited to: \- Development of documentation to describe PP design and objectives in alignment with patient needs and brand strategy \- Ensure adequate materials are developed for the purpose of the program, reviewed, and approved. Ensure Website or Apps are developed, as per PP design, with the support of appropriate functions \- Ensure Informed Consent(s) (IC) for patients and HCPs when applicable is developed and approved with
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