Bon Secours
PatientServicesRepresentative(PSR)
“Patient Services Representative (PSR) at Bon Secours. Process patient registration. Verify patient demographics”
Industry & Context.
Troubleshoot and resolve problems
What They're Looking For.
Must Have
High School Diploma or GED
Nice to Have
Prior experience in patient registration/healthcare
What You'll Do.
Process patient registration
Verify patient demographics
Obtain insurance cards
Obtain patient identification
Schedule appointments
Explain financial options to patients
Update medical records accurately
Provide excellent customer service
Cover other physician practice locations
Serve as primary point of contact
Greet patients and community
Answer internal and external calls
Enter necessary information for scheduling
Process patients in practice
Troubleshoot and resolve problems
Inform supervisor of department issues
Inform supervisor of patient issues
Process admission paperwork
Verify basic insurance
Secure patient demographic information
Secure insurance information
Complete patient demographic information
Complete insurance information
Verify patient demographic information
Verify insurance information
Correct registration errors
Record lobby wait times
Calculate patient liabilities
Collect patient payments
Process patient payments
Reconcile cash drawer
Schedule follow-up appointments
Assist with scheduling services
Assist with rescheduling services
Assist with canceling services
Assist patients with online scheduling
Assist patients with MyChart
Obtain necessary referrals
Record referrals on tracking tool
Obtain proper authorizations
Obtain pre-certifications
File patient information
Maintain patient information
Route charts to clinical staff
Refer patients to financial counselors
Complete accounts in revenue cycle software
How You'll Work.
Communication Scope
Communication skills
Applying for this Patient Services Representative (PSR) role?
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