Bon Secours
Healthcare
PatientServicesRepresentative-PhysicianOffice-FloatPool
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Services Representative - Physician Office - Float Pool at Bon Secours. Skills: Patient services, Customer service, Administrative support. Serve as point of contact. Greet patients respectfully”
Industry & Context.
Troubleshoot and resolve problems
What They're Looking For.
Must Have
High School Diploma or GED
Nice to Have
Prior experience in patient registration/healthcare
What You'll Do.
Serve as point of contact
Greet patients respectfully
Enter scheduling information
Troubleshoot and resolve problems
Inform supervisor of issues
Process admission paperwork
Verify insurance information
Secure patient information
Complete patient information
Verify patient information
Correct registration errors
Record lobby wait times
Calculate patient liabilities
Collect patient payments
Process patient payments
Reconcile cash drawer
Schedule appointments
Assist with scheduling
Reschedule appointments
Assist patients with online scheduling
Assist patients with MyChart
Obtain proper authorizations
Obtain pre-certifications
Maintain patient charts
Refer patients to financial counselors
Complete accounts in revenue cycle software
How You'll Work.
Team & Collaboration
Cover other physician practice locations
Communication Scope
Customer service skills
Full Job Description
**Thank you for considering a career at Bon Secours!** **Scheduled Weekly Hours:** 40 **Work Shift: ** Days/Afternoons (United States of America) As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. **Patient Services Representative**** _–_ Physician Office - Float Pool** **Job Summary:** The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed. **Essential Functions:** * Serves as the primary point of contact between patients and physician practices * Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner * Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner. * Processes patients in practice as they present for their appointments. * Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately * Pr
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