PatientServicesRepresentativeII,PrimaryCare

We are so glad you are interested in joining Sutter Health! **Organization:** SPMF-Sutter Pacific Medical Foundation - South **Position Overview:** Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Answer calls in the SF local Primary Care Call Center. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department. Onsite Position: This role requires full-time onsite presence during the initial training period (approximately 1-2 months). After training, you'll be onsite Mon-Thurs and Fridays you will work from home. (Please note, this is subject to change.) Schedule: Monday - Friday, with varied 8-hour shifts falling between 8 AM - 5 PM. As-needed weekend work may also be required. (Schedule is subject to change). **Job Description** : **EDUCATION** * HS Diploma or equivalent education/experience. **PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN ** * 1 year as typically acquired in a similar environment. **SKILLS AND KNOWLEDGE** * Basic knowledge of insurance policies and procedures, as well as patient billing. * Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form. * Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital pers