Sutter Health
PatientServicesRepresentativeII
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optimal for Entry candidates.
“Patient Services Representative II at Sutter Health. Skills: Patient interaction, Administrative tasks, Record keeping. Serve as first point of contact. Greet and check-in patients”
What You'll Achieve.
Achieve departmental and corporate objectives
Industry & Context.
Identify, evaluate and resolve standard problems
Travel and coverage required across all SEBMF locations, Varied 8-hour day shifts, Weekends and holidays required
What They're Looking For.
Must Have
1 year of recent relevant experience, Basic knowledge of insurance policies and procedures, Basic knowledge of patient billing, Ability to interpret a variety of data and instructions, Written and verbal communications skills, Well-developed time management and organizational skills, General knowledge of computer applications, Ability to prioritize assignments, Ability to work within standardized policies and procedures, Ability to work independently, Ability to work as part of the team, Ability to accomplish multiple tasks in an environment with interruptions, Ability to identify, evaluate and resolve standard problems, Ensure the privacy of each patient’s Protected Health Information (PHI)
Nice to Have
Familiarity with Microsoft Office Suite (Word, Excel and Outlook)
What You'll Do.
Serve as first point of contact
Greet and check-in patients
Verify patient information
Schedule patient appointments
Update Electronic Health record (EHR)
Facilitate intake procedures
Collect payments for services
Adhere to regulations
policies and procedures
Ensure patient privacy and safety
Deliver optimal patient care
Perform specific tasks
How You'll Work.
Team & Collaboration
Build collaborate relationships with peers and other staff members
Communication Scope
Written communications skills; Verbal communications skills
Full Job Description
We are so glad you are interested in joining Sutter Health! **Organization:** SEBMF-East Bay Medical Foundation **Position Overview:** Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department. ** Location: Primary location is Berkeley, CA. Travel and coverage are required across all SEBMF locations based on business needs, including Orinda, Albany, Castro Valley, Oakland, Richmond, Lafayette, Antioch, Solano, and Brentwood. ** ** Schedule: Varied 8-hour day shifts ranging between 6:45 AM – 8:15 PM, including weekends and holidays ** **Job Description** : **EDUCATION:** * _Equivalent experience will be accepted in lieu of the required degree or diploma._ * HS Diploma or equivalent education/experience **TYPICAL EXPERIENCE:** * 1 year of recent relevant experience. **SKILLS AND KNOWLEDGE:** * Basic knowledge of insurance policies and procedures, as well as patient billing. * Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form. * Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel. * Well-developed time management and organizational skills, including the abili
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