Team Tidelands
Healthcare
PatientServicesRepresentativeI
“Patient Services Representative I at Team Tidelands. Skills: patient registration, customer service, insurance verification, appointment scheduling. Register all patients needing services. Handle all first call resolution for the departments assigned”
Industry & Context.
Ability to use initiative and judgment and to identify, analyze and solve problems
Light Physical Demand
What They're Looking For.
Must Have
At least 1 year of related customer facing experience
Nice to Have
Demonstrated understanding of basic medical terminology, Call center, patient scheduling and/or physician front-office experience
What You'll Do.
Register all patients needing services
Handle all first call resolution for the departments assigned
Obtain accurate and complete demographic
and medical information
Transfer calls as appropriate
Make appointments as necessary
Pre-register the patient for procedures
Assist with making referrals
Engage patients throughout the registration process
Obtain and accurately enter required information for registration into the electronic health system
Follow prescribed procedures for positive identification and medical record number assignment
Review demographic and insurance information for completeness
Ensure all appropriate signatures are obtained and forms completed
Provide information and/or handouts and answer questions on patient rights and responsibilities
and any financial assistance documentation
Thoroughly and accurately document insurance verification information in the system
authorization and pre-certification information
Answer all inbound and/or place outbound telephone calls as assigned
Direct callers appropriately
Ensure all calls are handled efficiently and in a timely manner
Contact patients by phone to remind them of upcoming appointments
relay instructions and/or to ask follow-up care questions
Cancel and reschedule appointments as needed
Assist with identifying and initiating necessary referrals for specialist appointments
expedite and follow-up on any paperwork related to patient care
Schedule various types of appointments for providers
Communicate any necessary instructions to the patient
Perform various administrative support duties for department/work location
sort and distribute all types of mail and correspondence
How You'll Work.
Team & Collaboration
Interact with patients’ families/visitors and clinical staff
Communication Scope
Ability to interact successfully with the public; Ability to demonstrate a high level of interpersonal skills
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