Premier Dermatology Partners
healthcare
PatientServicesRepresentativeFrontDesk
“Patient Services Representative - Front Desk at Premier Dermatology Partners. Skills: patient engagement, clinical call coordination, documentation assistance, environment management, issue escalation, productivity and compliance, referral and record management. managing registration. appointment scheduling”
What You'll Achieve.
ensure seamless patient care; impact operational efficiency; delivery of exceptional patient experience; supporting the overall success of our healthcare services; ensuring a welcoming and efficient experience; ensuring timely and precise resolution of patient inquiries; ensure accuracy and completeness; ensure a positive first impression for patients and visitors; maintain service excellence and satisfaction; enhance the efficiency and effectiveness of healthcare operations
Industry & Context.
Issue Escalation; Identify and escalate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction
Reach with hands and arms., Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl., Occasionally lift, push, pull, or move up to 20 pounds., Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
What You'll Do.
managing registration
appointment scheduling
clinical call coordination across multiple practices and facilities
Greet patients warmly and professionally upon arrival
Manage patient registration and appointment scheduling with the highest level of customer service
ensuring a welcoming and efficient experience
Accurately triage and route clinical calls to the appropriate departments or personnel
ensuring timely and precise resolution of patient inquiries
Support patients in completing required forms and paperwork
providing clear guidance to ensure accuracy and completeness
and inviting work area and lobby to ensure a positive first impression for patients and visitors
Identify and escalate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction
Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners
Accurately enter referral information
manage patient records
and ensure that all medical charts are up-to-date and readily accessible
Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration
Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations
How You'll Work.
Team & Collaboration
team collaboration
Communication Scope
clear guidance
Applying for this Patient Services Representative - Front Desk role?
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