PhyNet Dermatology LLC
healthcare
PatientServicesRepresentative-FrontDesk
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Services Representative - Front Desk at PhyNet Dermatology LLC. Skills: Patient Services, Front Desk Operations, Customer Service, Scheduling, Call Coordination. Manage registration, appointment scheduling, and clinical call coordination. Greet patients warmly and professionally upon arrival”
What You'll Achieve.
seamless patient care; operational efficiency; exceptional patient experience; timely and precise resolution of patient inquiries; positive first impression; maintain service excellence and satisfaction; uninterrupted patient care; enhance the efficiency and effectiveness of healthcare operations
Industry & Context.
problem solving
reach with hands and arms, climb stairs, balance, stoop, kneel, bend, crouch, crawl, lift, push, pull, or move up to 20 pounds, Close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus
What You'll Do.
appointment scheduling
and clinical call coordination
Greet patients warmly and professionally upon arrival
Manage patient registration and appointment scheduling with the highest level of customer service
Accurately triage and route clinical calls to the appropriate departments or personnel
Support patients in completing required forms and paperwork
and inviting work area and lobby
Identify and escalate patient concerns to the appropriate team members or departments
Meet or exceed departmental productivity benchmarks
Accurately enter referral information
manage patient records
and ensure that all medical charts are up-to-date and readily accessible
Perform other tasks as assigned by the supervisor
How You'll Work.
Team & Collaboration
team collaboration
Communication Scope
communication
Full Job Description
Position Summary: We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services. Pay and Hours: Pay range is $22 - $25 hourly. Hours are Monday - Friday, 8 hours daily. Essential Functions: To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations: Patient Engagement: Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience. Clinical Call Coordination: Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries. Documentation Assistance: Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness. Environment Management: Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors. Issue Escalation: Identify and escalate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction. Productivity and Compliance: Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners. Referral and Record Management: Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible. Reliability: Demonstrate consistent attendance and
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