Mercy Health
PatientServicesRepresentative
“Patient Services Representative at Mercy Health. Skills: Patient Registration, Customer Service, Scheduling, Payment Collection. Process patient registration. Verify demographics”
Industry & Context.
troubleshoot and resolve problems promptly
What They're Looking For.
Must Have
High School Diploma or GED
Nice to Have
Prior experience in patient registration/healthcare
What You'll Do.
Process patient registration
Obtain insurance cards
Obtain patient identification
Schedule appointments
Explain financial options
Update medical records
Provide customer service
Cover other physician practice locations
Serve as primary point of contact
Greet patients respectfully
Enter scheduling information
Process patients in practice
Troubleshoot and resolve problems
Inform supervisor of issues
Process admission paperwork
Verify insurance information
Secure patient information
Complete patient information
Verify patient information
Correct registration errors
Record time indicators
Calculate patient liabilities
Collect patient payments
Process patient payments
Reconcile cash drawer
Schedule follow-up appointments
Assist with scheduling
Reschedule appointments
Assist with online scheduling
Obtain necessary referrals
Obtain proper authorizations
Obtain pre-certifications
Maintain patient charts
Refer patients to financial counselors
How You'll Work.
Team & Collaboration
Work with product team
Communication Scope
excellent customer service skills; communication
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