PatientServicesRepresentative

## Shift and status Full time, 10:00 a.m. to 10:30 p.m., 4:30 p.m. to 1:00 a.m., 12:00 p.m. to 8:00 p.m., 5:30 p.m. to 6:00 a.m., 7:00 p.m. to 7:30 a.m., variable days and weekends Coverage Areas: Greenville, Big Rapids and Reed City ## Job Summary As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve. ## Essential Functions * Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms. * Performs administrative functions, including, but not limited to: assists with patient check-out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multidepartment deposit. * Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals. * Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC. * Assists with training new team members utilizing standard work. * Ability to perform the role of Patient Services Representative, Associate when necessary. * Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis. * Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis. * Performs other duties as assigned. ## Qualifications Required * High School Diploma or equivalent