Corewell Health
PatientServicesRepresentative
Neural analysis suggests this role is
optimal for Mid candidates.
“Patient Services Representative at Corewell Health. Skills: Patient Services Representative, registration, concierge services, clerical services, patient/customer problem solving, scheduling, insurance authorizations, EMR/EHR scanning. complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms. Performs administrative functions, including, but not limited to: assists with patient check-out; schedules patient appointments, incoming/outg”
What You'll Achieve.
delivering top-notch healthcare service to our patients; make a real difference in the lives of those we serve; improve health, instill humanity and inspire hope
Industry & Context.
complex patient/customer problem solving; high level discernment
MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category, reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief
What They're Looking For.
Must Have
High School Diploma or equivalent, 2 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields
What You'll Do.
complex patient/customer problem solving
including high level discernment when registering patients in treatment rooms
Performs administrative functions
but not limited to: assists with patient check-out; schedules patient appointments
incoming/outgoing referrals
including medical record review of incoming maintains and modifies provider navigates external patient referral reconciles multidepartment deposit
Obtains insurance authorizations and/or verifies that prior authorization has been assists with retroactive insurance denials/appeals
Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC
Assists with training new team members utilizing standard work
Ability to perform the role of Patient Services Representative
Associate when necessary
Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis
Performs other duties as assigned
How You'll Work.
Team & Collaboration
work as part of a team; Assists with training new team members; collaborators
Full Job Description
## Shift and status Full time position, 6:30 a.m. to 5:00 p.m., no weekends. ## Job Summary As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve. ## Essential Functions * Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms. * Performs administrative functions, including, but not limited to: assists with patient check-out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multidepartment deposit. * Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals. * Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC. * Assists with training new team members utilizing standard work. * Ability to perform the role of Patient Services Representative, Associate when necessary. * Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis. * Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis. * Performs other duties as assigned. ## Qualifications Required * High School Diploma or equivalent * 2 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other
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