PatientServicesRepresentative

**Thank you for considering a career at Bon Secours!** **Scheduled Weekly Hours:** 40 **Work Shift: ** Days (United States of America) **Patient Services Representative**** _–_ St. Mary's Ear, Nose, Throat, and Allergy Care** **Job Summary:** The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed. **Essential Functions:** * Serves as the primary point of contact between patients and physician practices * Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner * Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner. * Processes patients in practice as they present for their appointments. * Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately * Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed. * Records time indicators for lobby wait times. * Calculates patient liabilities and actively collects and processes patient payments. * Reconciles cash drawer at the close of the day. * Performs charge entry for external services (i.e.