Corewell Health
Healthcare
PatientServicesRepresentativeAssociate
“Patient Services Representative Associate at Corewell Health. Skills: Front Desk Registration, Patient Services, Registration, Concierge Services, Clerical Functions. Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments.. Performs clerical functions, including, but not limited to: answers practice phone schedules patient appointments using a decision tree where orders generates patient processes/sorts mail and supply deliveries,”
What You'll Achieve.
delivering top-notch healthcare service to our patients; make a real difference in the lives of those we serve; improve health, instill humanity and inspire hope
Industry & Context.
MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category., reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
What They're Looking For.
Must Have
High School Diploma or equivalent
Nice to Have
1 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience., Vocational/Technical One year certificate from college or technical school (based on Corewell Health entity and department).
What You'll Do.
Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments., Performs clerical functions, including, but not limited to: answers practice phone schedules patient appointments using a decision tree where orders generates patient processes/sorts mail and supply deliveries, and processes registration reports.
Responsible for identifying and reminding patients of health maintenance gaps.
Documents patient phone calls in EHR for call routing / resolution., Performs patient registration and check-in: confirms patient demographic and insurance assists patients with kiosk registration.
Performs patient check-out: schedules follow-up appointments or confirms future appointments., Maintains patient medical records according to uploads Right Fax documents into EPIC.
Responsible for basic EMR/HER scanning., Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
How You'll Work.
Team & Collaboration
work as part of a team to provide registration, concierge, and clerical services.; collaborators, leaders and innovators
Communication Scope
greets and communicates with patients or visitors
Applying for this Patient Services Representative Associate role?
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