Corewell Health
Healthcare
PatientServicesRepresentativeAssociate
“Patient Services Representative Associate at Corewell Health. Skills: patient registration, scheduling, medical records maintenance. Serves as a concierge - greets and communicates with patients or visitors.. Performs clerical functions, including, but not limited to: answers practice phone schedules patient appointments using a decision tree where orders generates patient processes/sorts mail and supply deliveries, and processes registration reports.”
Industry & Context.
MMR vaccine requirement, Varicella vaccine requirement, Tdap vaccine requirement, Influenza vaccine requirement
What They're Looking For.
Must Have
High School Diploma or equivalent, 1 year of relevant experience In insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields.
What You'll Do.
Serves as a concierge - greets and communicates with patients or visitors.
Performs clerical functions
but not limited to: answers practice phone schedules patient appointments using a decision tree where orders generates patient processes/sorts mail and supply deliveries
and processes registration reports.
Responsible for identifying and reminding patients of health maintenance gaps.
Documents patient phone calls in EHR for call routing / resolution.
Performs patient registration and check-in
confirms patient demographic and insurance assists patients with self-registration and arrival.
Performs patient check-out: schedules follow-up appointments or confirms future appointments.
Maintains patient medical records according to uploads Right Fax documents into EPIC.
Responsible for basic EMR/EHR scanning.
Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
Performs other duties as assigned.
How You'll Work.
Team & Collaboration
work as part of a team
Communication Scope
greets and communicates with patients or visitors
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