PatientServicesRepAssociate

Position details: casual/flex position, can pick up hours as-needed. Position will support the emergency center, outpatient and surgery areas. Current shift coverage need is for days, afternoons and midnights throughout the week. Training is 4 weeks long working FULL-Time hours. Job Summary As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve. Essential Functions * Serves as a concierge - greets and communicates with patients or visitors. * Performs clerical functions, including, but not limited to: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply deliveries, and processes registration reports. Responsible for identifying and reminding patients of health maintenance gaps. Documents patient phone calls in EHR for call routing / resolution. * Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with self registration and arrival. Performs patient check-out: schedules follow-up appointments or confirms future appointments. * Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/EHR scanning. * Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis. Qualifications Required * High School Diploma or equivalent Preferred * Vocational/Technical One year certificate from college or technical school (based on Corewell Health entity and department). * 1 year of relevant experience In insurance billing, access managemen