Tennessee Oncology
PatientServicesCoordinator(Float)
“Patient Services Coordinator (Float) at Tennessee Oncology. Skills: Patient registration, Scheduling functions, Customer service. Provide total medical office support. Manage reception of patients”
Industry & Context.
Ability to travel/float to other clinics for business needs, Able to travel to satellite clinics when necessary, Able to lift 25 pounds
What They're Looking For.
Must Have
5 years’ experience in a professional office with customer service required, computer skills including Windows file management and MS Office, and e-mail experience, Electronic Medical Records experience required or within 90 days, Good verbal and written communication skills, Ability to work productively and effectively in a fast-paced environment, organizational skills and attention to detail, Excellent customer service skills
What You'll Do.
Provide total medical office support
Manage reception of patients
Obtain patient insurance and demographic information
Collect co-pays and payments
Schedule patient appointments
Monitor and distribute inbound and outbound documentation
Answer telephones and greet patients
Route calls and messages
Follow policy and procedures
Conduct patient check-in and check-out
Manage medical records
Function as preceptor to new staff
Track patients in EHR
Obtain pre-patient registration information
Enter information into PM or EHR
Ensure proper distress screening
Manage end of day procedure
Follow up on canceled and missed appointments
Perform tasks related to Governmental programs
Perform tasks related to Insurance programs
Perform tasks related to Quality Initiative Programs
Distribute communication regarding program details
Generate and distribute Clinical Summary
Communicate information regarding Patient Engagement Portal
Assist with Patient Engagement Portal registration
Maintain communication with pre-certification team
Fax proper billing document
Prepare EHR for next provider visit
Obtain necessary records prior to appointment
Follow SOP for external follow ups
Open and distribute mail
Scan/import patient records into EHR
Distribute outbound correspondence
Respond to patient requests
Respond to physician requests
Respond to clinical requests
Communicate to other staff members
Maintain confidentiality of patient information
Adhere to Tennessee Oncology policies
How You'll Work.
Team & Collaboration
Communicate to other staff members using Instant Messaging System
Communication Scope
Good verbal and written communication skills
Applying for this Patient Services Coordinator (Float) role?
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