Tennessee Oncology
Healthcare
PatientServicesCoordinator
“Patient Services Coordinator at Tennessee Oncology. Skills: Patient registration, Scheduling, EHR documentation, Customer service. Provide total medical office support. Manage reception of patients”
Industry & Context.
Ability to travel/float to other clinics, Able to lift 25 pounds
What They're Looking For.
Must Have
5 years experience in professional office with customer service, Computer skills including Windows file management and MS Office, Email experience, Electronic Medical Records experience required or within 90 days, Good verbal and written communication skills, Ability to work productively and effectively in a fast-paced environment, Organizational skills, Excellent customer service skills
Nice to Have
Checked off on competencies for registration and scheduling coordinator functions within 90 days
What You'll Do.
Provide total medical office support
Manage reception of patients
Obtain patient insurance and demographic information
Collect co-pays and payments
Schedule appointments
Monitor and distribute inbound and outbound documentation
Follow policy and procedures
Conduct patient check-in
Conduct patient check-out
Track patients in EHR
Obtain pre-patient registration information
Enter information into Patient Management System or EHR
Ensure eligible patients have proper distress screening
Manage end of day procedure
Ensure canceled and missed appointments are followed up
Identify patients with unscheduled orders
Distribute communication to patients regarding program details
Generate and distribute Clinical Summary
Communicate information regarding Patient Engagement Portal
Assist with registration process
Maintain communication with pre-certification team
Fax proper billing document with diagnostic order
Prepare EHR for next provider visit
Obtain necessary records prior to patient's appointment
Follow standard operating procedure for external follow ups
Open and distribute mail
Electronically scan/import patient related records into EHR
Distribute outbound correspondence or copies of records
Demonstrate excellent customer service
Respond promptly to patient requests
Respond promptly to physician requests
Respond promptly to clinical requests
Communicate to other staff members using Instant Messaging
Maintain confidentiality of patient information
Adhere to Tennessee Oncology policies and procedures
How You'll Work.
Team & Collaboration
Communicate to other staff members
Communication Scope
Verbal communication; Written communication
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