New York Oncology Hematology
PatientServicesCoordinator
“Patient Services Coordinator at New York Oncology Hematology. Skills: scheduling patient appointments and tests, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, communication skills, Microsoft Office. scheduling patient appointments and tests in an efficient and timely manner. May include outside scheduling and/or surgical scheduling responsibilities”
What You'll Achieve.
scheduling patient appointments and tests in an efficient and timely manner; Monitors order queues as assigned to meet metrics designated by practice; Responsible for meeting appropriate metrics and a checklist provided by supervisor
Industry & Context.
Work may require sitting for long periods of also stooping, bending and stretching for files and supplies, Occasionally lifting files or paper weighing up to 30 pounds, Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment, Vision must be correctable to 20/20, Hearing must be in the normal range for telephone contacts, It is necessary to view and type on computer screens for prolonged periods of time, Involves contact with patients and public
What They're Looking For.
Must Have
High school diploma or equivalent required, 0-3 years’ experience preferably in a medical office setting, Excellent communication skills, written and verbal, Proficiency in Microsoft Office (Outlook, Word, Excel) required, Manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment, Vision must be correctable to 20/20, Hearing must be in the normal range for telephone contacts
Nice to Have
Knowledge of medical terminology and coding a plus
What You'll Do.
scheduling patient appointments and tests in an efficient and timely manner
May include outside scheduling and/or surgical scheduling responsibilities
Greets patients and their guests into the clinic in a prompt
and professional manner
Serves as a liaison between patients and medical staff
Supports and adheres to the New York Oncology Hematology Compliance Program
including the Code of Ethics and Business Standards
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation
Adheres to confidentiality
and HIPAA laws and patient records guidelines
Reference and uphold CORE values daily
Verifies date of birth
Obtains all appropriate forms as required
Answers incoming calls and messages related to address callers’ needs and directs to appropriate department if needed
Obtains and communicates messages in an accurate and timely manner
Schedules new patients
and returning patients in computer system in accordance with physician and/or office guidelines
Receives incoming referrals
and enters insurance information
Requests initial records
works with provider on determining appropriate time for appointment
mails out new patient packet (varies by site)
Initiates all prior authorization requests and completes documentation relating to referrals in patients’ electronic medical records (EMR)
Communicates to patients all appointment details being scheduled and potential prep work needed
inquires about test specifics from necessary parties and gathers patient information as needed
Adheres to scheduling template containing physician meetings
Prepares correspondence
and other typing as requested by supervisor
Responsible for timely and effective processing of EMR orders
including timely completion of chart messages
Works the bump list and no-show reports in a timely manner
Monitors order queues as assigned to meet metrics designated by practice
Cancels/reschedules appointments according to physician schedule notifies appropriate personnel
Complies with no show process and policy
Works closely with Front Office Supervisor & Nursing Supervisor to achieve optimal scheduling within the infusion room
Responsible for meeting appropriate metrics and a checklist provided by supervisor
Arranges for patients to have financial counseling as needed
Covers for other front office functions as requested
Required to float as needed and/or assist other sites remotely
Performs other duties as assigned
How You'll Work.
Team & Collaboration
Work alongside a collaborative and compassionate team of experts; Works closely with Front Office Supervisor & Nursing Supervisor to achieve optimal scheduling within the infusion room; Required to float as needed and/or assist other sites remotely
Communication Scope
excellent communication skills, written and verbal
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