ISTA Personnel Solutions
Dental Healthcare
PatientServicesCoordinator
Neural analysis suggests this role is
optimal for Entry candidates.
“Patient Services Coordinator at ISTA Personnel Solutions. Skills: Patient communication, Liaison between patients and dental professionals, Problem-solving. Manage a high volume of patient communications across phone, email, and other channels.. Serve as the primary liaison between patients and dental professionals, ensuring clear, effective, and timely communication.”
What You'll Achieve.
Ensure seamless communication and exceptional patient care.; Support patient satisfaction.; Ensure timely and effective resolution of complex or urgent issues.; Ensure smooth and consistent service delivery.
Industry & Context.
Analytical mindset with solid problem-solving abilities to assess and respond to patient needs effectively.
Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST, Requires working on both South African and U. S. public holidays, A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory., Connections via Rain, LTE, 5G, or similar are not acceptable., A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.).
What They're Looking For.
Must Have
Previous experience in customer service, client support, or a call centre environment., phone handling, active listening, and communication skills, both verbal and written., Analytical mindset with solid problem-solving abilities to assess and respond to patient needs effectively., Highly organized, detail-oriented, and capable of managing multiple priorities efficiently., Ability to work independently in a fully remote setting and self-manage with minimal supervision., Proficient in Microsoft Office (Word, Excel, Outlook) and standard email systems., Professional demeanor with a sense of empathy, patience, and excellent interpersonal skills., A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory., A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.).
Nice to Have
Experience in healthcare, medical administration, dental services, or patient coordination is highly advantageous., Familiarity with healthcare or patient management software is advantageous but not essential.
What You'll Do.
Manage a high volume of patient communications across phone
Serve as the primary liaison between patients and dental professionals
and timely communication.
Respond to patient inquiries
provide service information
and assist with scheduling requests.
Assess patient needs and deliver appropriate solutions to ensure satisfaction and a positive experience.
Maintain detailed and accurate records of all patient interactions in line with established communication procedures
and professional support across all interactions.
Prioritize and manage multiple tasks simultaneously while consistently upholding high service standards.
Escalate complex or urgent issues appropriately to ensure timely and effective resolution.
Use initiative to anticipate patient needs
establish efficient workflows
and maintain organization in a fully remote environment.
How You'll Work.
Team & Collaboration
Collaborate closely with internal teams to ensure smooth and consistent service delivery.
Communication Scope
Verbal communication; Written communication; Active listening
Full Job Description
ISTA Personnel Solutions is a fast-growing, global BPO company. We are not a recruitment agency , we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality operational support with precision, efficiency, and professionalism. Our client provides dental services to nursing homes and long-term care facilities. They are seeking a highly motivated **Patient Services Coordinator** to act as the primary liaison between dental teams and patients, ensuring seamless communication and exceptional patient care. This fully remote, full-time role is ideal for professionals who are empathetic, patient, communicative, and analytical. The successful candidate will be responsible for managing high volumes of patient interactions, maintaining accurate records, and following established processes to support patient satisfaction. This role offers opportunities for career growth, skill development, and long-term progression within the client's operations. Candidates will gain valuable experience working with U.S.-based healthcare teams and build expertise in patient service coordination and healthcare administration. **Please Note:** * **Working Hours:** Monday – Friday | 9:00 AM – 6:00 PM EST _(3:00 PM – 12:00 AM South African time, subject to daylight savings)_ * **Public Holidays:** This role requires working on both South African and U.S. public holidays _(compensation for SA public holidays in accordance with the BCEA)._ * **Internet Requirements:** A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections via Rain, LTE, 5G, or similar are not acceptable. Applicants without a fixed fibre line will not be considered. * **Power Backup:** A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.). Applicants without a reliable backup solution will not be considered. * **Work Environment:** Fully remote. **Key Responsibilities:** * Manage
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