EVERSANA
life sciences
PatientServicesCoordinator
Neural analysis suggests this role is
optimal for mid candidates.
“Patient Services Coordinator at EVERSANA. Skills: Patient Services, Customer Service, Administrative Support. Manage all faxes which includes uploading to patient database and assigning to the correct Care Team member. Place outgoing and receive inbound telephone calls as necessary and route if able resolve patient issue without further escalation”
What You'll Achieve.
delivering excellent business results; creating a healthier world; bringing innovative therapies to market; support the patients who depend on them; Improving patient lives around the world
Industry & Context.
problem solving skills; think analytically
largely sedentary role, stand and/or sit for long period of time (up to 90%), type and engage in repetitive motion, reach, lift and/or move up to 25 pounds, stoop or push or or kneel, close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus, mental alertness, concentrate on and remember and observe details, adjust to handle stress, professional office environment, standard office equipment, moderate noise level, frequent interruptions, multiple demands
What They're Looking For.
Must Have
High School Diploma or GED, 1 year experience, Administrative experience, experience using computer based applications (e. g. Microsoft Word, Excel and PowerPoint), communication skills, problem solving skills, customer service skills, Ability to adapt and successfully handle unexpected situations, Ability to obtain registration Missouri Pharmacy Technician registration
Nice to Have
Customer Service experience, phone experience, clerical experience
What You'll Do.
Manage all faxes which includes uploading to patient database and assigning to the correct Care Team member
Place outgoing and receive inbound telephone calls as necessary and route if able resolve patient issue without further escalation
Maintain the confidentiality and integrity of protected health follows HIPPA security policies and procedures
First point of contact to triage inbound phone calls
Complete data entry enter and set up new patients in database
Compile new patient packets and mail out in a timely manner
Complete clerical duties including but not limited to photocopying
Assign follow ups to the appropriate team members
Acts as a backup to the receptionist
How You'll Work.
Team & Collaboration
assigning to the correct Care Team member; secondary support for the care teams; Assign follow ups to the appropriate team members
Communication Scope
communication skills; talk or hear; communicate both verbally
Process & Methodology
Special project support as necessary
Full Job Description
At EVERSANA®, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 670 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. THE POSITION The Patient Services Coordinator is the first line of contact for all patient programs. They provide an exceptional patient experience through telephonic service, triaging documentation provided to appropriate parties and initiating patient setup. The CSR acts as secondary support for the care teams. ESSENTIAL DUTIES AND RESPONSIBILITIES Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: * Manage all faxes which includes uploading to patient database and assigning to the correct Care Team member * Place outgoing and receive inbound telephone calls as ne
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