Easterseals NH
PatientServicesCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Services Coordinator at Easterseals NH. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Answer multi-line phone system, triage calls appropriately, and provide accurate information to clients, families and referral sources.. Greet and check in clients across multiple behavioral health service lines, ensuring a supportive and respectful client experience.”
What You'll Achieve.
operational excellence; client satisfaction
Industry & Context.
Critical thinking and problem-solving skills; resolve scheduling conflicts; assist in crisis workflow
Valid driver’s license and reliable transportation
What They're Looking For.
Must Have
High School education, GED or related experience, Proficiency with EHR systems and insurance verification processes, Valid driver’s license and reliable transportation
Nice to Have
Experience in the area of behavioral health services preferred, Familiarity with trauma informed care
What You'll Do.
Answer multi-line phone system
triage calls appropriately
and provide accurate information to clients
families and referral sources.
Greet and check in clients across multiple behavioral health service lines
ensuring a supportive and respectful client experience.
Collect and enter sensitive demographic
insurance and clinical data accurately into the EHR system.
Verify demographic information at every visit.
Manage referrals by ensuring appointments are scheduled and services are provided
by responding to referring entities
and by documenting status and management of wait list.
Maximize utilization of Clinician schedules by scheduling and confirming appointments across multiple providers
services and locations
maintaining complex calendars with a high degree of accuracy.
Daily verification of insurance eligibility and benefits using payor portals
electronic health record integrations.
Coordination with matrix partners to provide insurance coverage verification and collection of copayments
coinsurance and/or client balances.
Provide administrative assistance to include answering telephones
reports and related documents and distribution of incoming mail and other correspondence.
Ensure each client has all required paperwork completed and signed
intake forms and program-specific documentation
in compliance with agency policies and payer requirements.
Communicate effectively with clinical teams to coordinate care
resolve scheduling conflicts and assist in crisis workflow as needed.
Maintain strict confidentiality and compliance with HIPAA and 42 CFR Part 2 regulations.
Support billing and front-end revenue cycle functions by identifying coverage issues and educating clients on copayments and deductibles.
Review of any and all financial obligations
financial arrangements for services provided
collection and posting of fees and co-pays.
Contribute to the development and improvement of office workflows
promoting operational excellence and client satisfaction.
Ensures compliance with state regulations and licensing standards as well as department and Agency policies and procedure.
Review documents and assist managers with special projects as required.
Maintain an organized workspace
storage and office area.
Order supplies and arrange for maintenance of all office equipment
completing monthly reporting to ESNH Finance.
How You'll Work.
Team & Collaboration
Coordination with matrix partners; Communicate effectively with clinical teams
Communication Scope
Excellent communication; provide accurate information; Communicate effectively
Process & Methodology
assist managers with special projects
Full Job Description
_**Job Description:**_ Easterseals NH is seeking a Patient Services Coordinator to lead and strengthen our growing behavioral health team! We are seeking a highly skilled professional, serving as the first point of contact and support for complex, multi-program Behavioral Health practice. **Qualifications:** * High School education, GED or related experience * Proficiency with EHR systems and insurance verification processes * Experience in the area of behavioral health services preferred * Comfortable working with diverse client populations, including veterans and military families, those experiencing mental health or substance use challenges or with intellectual disabilities. * Excellent communication, organizational and customer service skills * Ability to manage competing priorities with a high degree of professionalism and discretion * Critical thinking and problem-solving skills * Experience supporting providers with complex schedules across multidisciplinary teams * Familiarity with trauma informed care * Valid driver’s license and reliable transportation **Essential Responsibilities:** * Answer multi-line phone system, triage calls appropriately, and provide accurate information to clients, families and referral sources. * Greet and check in clients across multiple behavioral health service lines, ensuring a supportive and respectful client experience. * Collect and enter sensitive demographic, insurance and clinical data accurately into the EHR system. Verify demographic information at every visit. * Manage referrals by ensuring appointments are scheduled and services are provided, by responding to referring entities, and by documenting status and management of wait list. * Maximize utilization of Clinician schedules by scheduling and confirming appointments across multiple providers, services and locations, maintaining complex calendars with a high degree of accuracy. * Daily verification of insurance eligibility and benefits using payor portals, phones sy
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