Centerwell Home Health

Healthcare

PatientServicesCoordinator

$40–52k Syracuse, New York, United States FULL TIME
The Brief

“Patient Services Coordinator at Centerwell Home Health. Skills: Scheduling, Care coordination, Staff management. Manage schedules for all patients. Edit schedule for agents calling in sick”

Industry & Context.

Healthcare
Eligibility Requirements

On-call rotation

What They're Looking For.

Must Have

1 year of home health experience, Excellent communication skills, Ability to interact well with diverse individuals, Organizational skills, Ability to manage and prioritize multiple assignments

Nice to Have

Prior packet review / QI experience, Coding certification

What You'll Do.

Manage schedules for all patients

Edit schedule for agents calling in sick

Reassign patients timely

Update agent unavailability in worker console

Initiate infection control forms

Send Employee Infection Report to HRD

Serve as back up during lunch hour

Receive calls from field staff

Assist with weekly case conferences

Refer clinical questions to Branch Director

Maintain client hospitalization log

Enter coordination notes

Send electronic log to staff

Complete requested schedule as task appears

Ensure staff are scheduled for visits

Schedule discharge visit / OASIS Collection

Schedule TIF OASIS collection visits

Delete remaining schedule

Reschedule declined or missed visits

Process reassigned and rescheduled visits

Ensure supervisory visits are scheduled

Run all scheduling reports

Prepare weekly Agent Schedules

Perform initial review of weekly schedule

Forward schedule to Branch Director

Verify visit paper notes

Assist with internal transfer of patients

Assess lab reports for normality

Fax lab copy to doctor

Make copy of lab for Case Manager

Route lab to Medical Records

Initiate Employee / Patient Infection Reports

Perform patient visits

Participate in on-call rotation

How You'll Work.

Team & Collaboration

Field staff; Patients; Physicians; Office staff; Sales staff; Branch Director; Case Manager; Medical Records Department

Communication Scope

Communication skills

Free ATS check

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