Company
PatientServicesCoordinator
Neural analysis suggests this role is
optimal for Entry candidates.
“Patient Services Coordinator. Skills: Scheduling patient appointments and tests, Cross-functional coordination, Vendor/stakeholder management, Operational metrics, Resource planning, Continuous improvement. Scheduling patient appointments and tests in an efficient and timely manner. Greets patients and their guests into the clinic in a prompt, courteous, and professional manner”
What You'll Achieve.
Scheduling patient appointments and tests in an efficient and timely manner; Meet metrics designated by practice; Achieve optimal scheduling within the infusion room; Meeting appropriate metrics and a checklist provided by supervisor
Industry & Context.
Sitting for long periods, Stooping, bending and stretching for files and supplies, Occasionally lifting files or paper weighing up to 30 pounds, Manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment, Vision must be correctable to 20/20, Hearing must be in the normal range for telephone contacts, View and type on computer screens for prolonged periods of time, Work is performed in an office environment, Involves contact with patients and public
What They're Looking For.
Must Have
High school diploma or equivalent required, 0-3 years’ experience preferably in a medical office setting, Excellent communication skills, written and verbal, Proficiency in Microsoft Office (Outlook, Word, Excel) required
Nice to Have
Knowledge of medical terminology and coding a plus
What You'll Do.
Scheduling patient appointments and tests in an efficient and timely manner
Greets patients and their guests into the clinic in a prompt
and professional manner
Serves as a liaison between patients and medical staff
Supports and adheres to the New York Oncology Hematology Compliance Program
Demonstrates an understanding of patient confidentiality
Verifies date of birth
Obtains all appropriate forms as required
Answers incoming calls and messages related to address callers’ needs and directs to appropriate department if needed
Obtains and communicates messages in an accurate and timely manner
Schedules new patients
and returning patients in computer system in accordance with physician and/or office guidelines
Receives incoming referrals
and enters insurance information
Requests initial records
works with provider on determining appropriate time for appointment
mails out new patient packet
Initiates all prior authorization requests and completes documentation relating to referrals in patients’ electronic medical records (EMR)
Communicates to patients all appointment details being scheduled and potential prep work needed
Inquires about test specifics from necessary parties and gathers patient information as needed
Adheres to scheduling template containing physician meetings
Prepares correspondence
and other typing as requested by supervisor
Responsible for timely and effective processing of EMR orders
including timely completion of chart messages
Works the bump list and no-show reports in a timely manner
Monitors order queues as assigned to meet metrics designated by practice
Cancels/reschedules appointments according to physician schedule notifies appropriate personnel
Complies with no show process and policy
Works closely with Front Office Supervisor & Nursing Supervisor to achieve optimal scheduling within the infusion room
Responsible for meeting appropriate metrics and a checklist provided by supervisor
Arranges for patients to have financial counseling as needed
Covers for other front office functions as requested
Required to float as needed and/or assist other sites remotely
Performs other duties as assigned
How You'll Work.
Team & Collaboration
Works closely with Front Office Supervisor & Nursing Supervisor to achieve optimal scheduling within the infusion room; Required to float as needed and/or assist other sites remotely
Communication Scope
Excellent communication skills, written and verbal
Full Job Description
Why Join Us? * Be part of a practice at the forefront of cutting-edge cancer care and advanced treatments * Access opportunities for professional growth and continuing education. * Work alongside a collaborative and compassionate team of experts dedicated to making a difference. * Enjoy the convenience of multiple locations throughout the Capital Region. * Contribute to groundbreaking clinical trials that shape the future of oncology care. Discover your career potential with a practice dedicated to excellence and innovation. **Job Description:** **Pay Range:** $20 - $24 per hour **SCOPE:** * Under direct supervision, responsible for scheduling patient appointments and tests in an efficient and timely manner. May include outside scheduling and/or surgical scheduling responsibilities. * Greets patients and their guests into the clinic in a prompt, courteous, and professional manner. * Serves as a liaison between patients and medical staff. * Supports and adheres to the New York Oncology Hematology Compliance Program, including the Code of Ethics and Business Standards. * Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation. Adheres to confidentiality, state, federal, and HIPAA laws and patient records guidelines. Reference and uphold CORE values daily. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** * Verifies date of birth. Obtains all appropriate forms as required. * Answers incoming calls and messages related to scheduling; address callers’ needs and directs to appropriate department if needed. Obtains and communicates messages in an accurate and timely manner. * Schedules new patients, patient referrals, and returning patients in computer system in accordance with physician and/or office guidelines. * Receives incoming referrals, creates account, obtains, and enters insurance information. Requests initial records, works with provider on determining appropriate time for appointment, schedules consult, mails out new patie
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