Banner Health
Healthcare
PatientServicesAssistantSurgicalPCUUnit
“Patient Services Assistant Surgical PCU Unit at Banner Health. Skills: administrative support, customer service, communication, organization. Perform receptionist/clerical duties. Resolve customer issues and concerns”
What You'll Achieve.
promote an organized, efficient delivery of care and service; ensures appropriate communication tools are updated and provided to the patient; Supports overall operating efficiency and effective flow of communication and information throughout the department; support a smooth transition; ensures equipment and supplies are stocked, clean, and ready for use; Provides all customers of Banner Health with an excellent service experience
Industry & Context.
Participates in the resolution of customer issues and concerns; follows through the appropriate person for problem resolution; Tracks and trends issues and reports areas of concern
rotating holidays and weekends included, works in a fast-paced, sometimes stressful environment
What They're Looking For.
Must Have
High school diploma/GED or equivalent working knowledge, Certification for BLS is required within 60 days of hire, one year of customer service preferably in a hospital or physician office setting, excellent organizational skills, effective human relations and communication skills, Demonstrate responsiveness, anticipate needs, taking initiative, good follow through and follow up, ability to multi-task, Demonstrate compassion, caring, ability to establish trust, Computer literacy is required
Nice to Have
Working knowledge of medical terminology, Additional related education and/or experience preferred
What You'll Do.
Perform receptionist/clerical duties
Resolve customer issues and concerns
Assist in managing patient belongings
Support family and visitors
Collect necessary data
Follow through for problem resolution
Support operating efficiency
Maintain awareness of patient admissions and discharges
Perform environmental checks
Provide room orientation
Ensure equipment and supplies are stocked
Report and track all equipment
Ensure replacement equipment is available
Track and trend issues
Report areas of concern
Ensure inventory of patient education materials
Follow up on patient and family inquiries
Partner with appropriate caregiver/department
Communicate with patient
Maintain adequate levels of supplies
Complete requisition forms
Reconcile supply order upon delivery
Observe and enforce Quiet Time
Assist department with quality and safety projects
How You'll Work.
Team & Collaboration
Facilitates communication between members of the care delivery teams; Acts as a liaison with internal and external contacts; collaborative environment between staff, physicians and other therapies; Interacts with other Service Coordinators and other staff at all levels throughout the facility
Communication Scope
effective human relations and communication skills; Facilitates communication between members of the care delivery teams; Acts as a liaison with internal and external contacts; communicates with patient as appropriate
Applying for this Patient Services Assistant Surgical PCU Unit role?
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