Nuffield Health
Healthcare
PatientServicesAdvisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Services Advisor at Nuffield Health. Skills: Customer Service, Communication. Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital.. Communicate with customers both over the telephone and via email, and where necessary face to face providing excellent customer service.”
Industry & Context.
Weekend availability
What They're Looking For.
Must Have
Excellent customer service skills, Proven experience in customer service, Excellent written and verbal communication skills, Excellent interpersonal skills and a good level of IT literacy, Good organizational skills
Nice to Have
Experience within an administrative or customer facing environment
What You'll Do.
Handle customer enquiries (both via telephone and website)
supplying customers with information about the services offered at the hospital.
Communicate with customers both over the telephone and via email
and where necessary face to face providing excellent customer service.
Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively.
Log enquiries on the Hospital CRM and oversee the customer journey.
Undertake bookings for the customers ensuring full adherence to GDPR.
Ensure all customer interaction is undertaken in a timely manner.
Work closely with Consultants and Medical Secretaries in order to provide services for patients.
Provide a warm welcome on arrival to all visitors to the department - patients
consultants and visitors.
Transfer clinic lists
in a timely and accurate manner
onto our Patient Information Management System (PIMS) ensuring attention to detail and checking patient details to avoid creating duplicates records.
Monitoring and associated actions in connection with departmental email inboxes.
Allocating clinic rooms and co-ordinating bookings with medical secretaries
and other members staff.
Checking in patients and booking future treatment appointments at the desk and via telephone.
How You'll Work.
Team & Collaboration
Work closely with Consultants and Medical Secretaries; co-ordinating bookings with medical secretaries, consultants, and other members staff
Communication Scope
Excellent written and verbal communication skills; Excellent interpersonal skills
Full Job Description
**_Bank Patient Service Advisor_**** __** **_Glasgow Hospital | Customer | Bank | Part Time |_** **_£13.10 per hour_** _**_Shifts: Monday – Thursday between 8am-9pm, Friday 8am – 6pm & Weekend availability_**_ At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you. As a Patient Service Advisor at our Glasgow Hospital, you will provide vital support and have a natural flair to forging strong relationships. You will need to be a confident and customer-focused communicator with the ability to manage, appraise and interpret the right data, and to present it in a timely and professional manner. You will have good IT and keyboard skills. Experience within an administrative or customer facing environment would be a real advantage. **As a Customer Service Advisor, you will:** * Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital. * Communicate with customers both over the telephone and via email, and where necessary face to face providing excellent customer service. * Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively. * Log enquiries on the Hospital CRM and oversee the customer journey. * Undertake bookings for the customers ensuring full adherence to GDPR. * Ensure all customer interaction is undertaken in a timely manner. * Work closely with Consultants and Medical Secretaries in order to provide services for patients. * Provide a warm welcome on arrival to all visitors to the department - patients, consultants and visitors. * Transfer clinic lists, in a timely
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