Cleveland Clinic Health System
Healthcare
PatientServiceSpecialist-SurgeryCenter
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Service Specialist - Surgery Center at Cleveland Clinic Health System. Skills: Patient service, Customer service. Provide a comprehensive, proactive and “Patients First” experience. Investigate, triage and resolve patient issues”
Industry & Context.
Triage patient issues
Ability to lift and transport up to 25 pounds
What They're Looking For.
Must Have
High School Diploma/GED, two years of experience in patient registration, appointment scheduling, insurance processing or customer service, Associate’s Degree and one year of experience, Bachelor’s Degree, Working knowledge of PC window applications, Ability to perform basic math
Nice to Have
Knowledge of medical terminology, Ability to type a minimum of 30 words per minute, demonstrable personal computer keyboard skills
What You'll Do.
Provide a comprehensive
proactive and “Patients First” experience
triage and resolve patient issues
Create a welcome and professional environment
Interact with patients
Ensure outstanding patient experiences
Perform patient registration
Perform visit preparation
Perform telephone triage
Perform insurance verification
Perform co-pay collection
Perform patient and record tracking
Perform arrival and/or departure desk activities
Perform screening and scheduling of interpreter services
Enter and maintain confidential patient information
Recruit patients on MyChart
Enroll patients on MyChart
Educate patients on MyChart
Recruit patients on Appointment Pass
Enroll patients on Appointment Pass
Educate patients on Appointment Pass
Process the workflow for the day
Participate in patient outreach activities
Assist with health maintenance
Assist with care compliance
Full Job Description
## At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. ## We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and ****The Power of Every One.**** ### Job Title Patient Service Specialist - Surgery Center ### Location Canton ### Facility Mercy Hospital ### Department Admitting and Registration-Cleveland Clinic Mercy Hospital ### Job Code B15028 ### Shift Days ### Schedule 6:00am-2:30pm/6:30am-11:00am ### Job Summary ### Job Details Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. This specific Patient Service Specialist will support the Surgery Center. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. **A caregiver in this position works Monday-Friday variable hours between 6:00AM – 2:30PM.** A caregiver who excels in this role will: * Provide a comprehensive, proactive and “Patients First” experience for patients and visitors. * Investigate, triage and resolve patient issues using the established HEART model. * Create
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