Cleveland Clinic Health System
Healthcare
PatientServiceSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Service Specialist at Cleveland Clinic Health System. Skills: Customer service, Patient experience, MyChart enrollment. Provide a comprehensive, proactive and “Patients First” experience. Investigate, triage and resolve patient issues using the”
What You'll Achieve.
Deliver an exceptional experience to patients, families and visitors
Industry & Context.
Issue resolution
Rotating weekends, Rotating evenings 1-2 times per week, Ability to lift and transport up to 25 pounds, Requires extended periods of standing, walking or sitting, Must be able to navigate various locations, Function in a fast-paced, hectic environment
What They're Looking For.
Must Have
High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service, Associate’s Degree and 1 year of experience, Bachelor’s Degree, Working knowledge of PC window applications, Ability to perform basic math sufficient to process insurance co-pays
Nice to Have
Knowledge of medical terminology, Demonstrable personal computer keyboard skills
What You'll Do.
Provide a comprehensive
proactive and “Patients First” experience
triage and resolve patient issues using the
Create a welcome and professional environment
Interact with patients
Ensure stellar patient experiences
Perform patient registration
Perform visit preparation
Perform telephone triage
Perform insurance verification
Perform co-pay collection
Perform patient and record tracking
Perform arrival and/or departure desk activities
Perform screening and scheduling of interpreter services
Enter and maintain confidential patient information
Recruit patients on MyChart
Enroll patients on MyChart
Educate patients on MyChart
Recruit patients on Appointment Pass
Enroll patients on Appointment Pass
Educate patients on Appointment Pass
Full Job Description
## At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. ## We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and ****The Power of Every One.**** ### Job Title Patient Service Specialist ### Location Middleburg Heights ### Facility Middleburg Heights Family Health Center ### Department Midd Hts FHC Site Admin-Regional Operations ### Job Code B15028 ### Shift Day/Evening/Night/Weekend ### Schedule 8:00am-4:30pm/7:30am-4:00pm ### Job Summary ### Job Details Join the Cleveland Clinic team at our Middleburg Heights Facility, where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone for others within Customer Service and various departments within Cleveland Clinic. **A caregiver in this role will work 8:00am to 4:30pm or 7:30am to 4:00pm. 11:30am to 8:00pm will be rotated evenings about 1-2 times per week. Rotating weekends will also be required.** A caregiver who excels in this role will: * Provide a comprehensive, proactive and “Patients First” experience for patients and visitors. * Investigate, triage and resolve patient issues using the established HEART model. * Create a
Applying for this Patient Service Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Cleveland Clinic Health System?
Real rants from real employees. Read before you apply.