Cleveland Clinic Health System
Healthcare
PatientServiceSpecialist-Ambulatory
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Service Specialist - Ambulatory at Cleveland Clinic Health System. Skills: Patient experience, Customer service. Provide a comprehensive, proactive and “Patients First” experience. Investigate, triage and resolve patient issues using the”
What You'll Achieve.
Deliver what matters most to our patients and their families; Ensure exceptional experiences; Make positive impacts in the community
Industry & Context.
Resolve patient issues
Saturday rotation, Dexterity sufficient to operate a PC and other office equipment, Requires extended periods of standing, walking or sitting, Good visual acuity through normal or corrected vision, Must be able to navigate various locations and function in a fast-paced, hectic environment, Ability to lift and transport up to 25 pounds, Follows standard precautions using personal protective equipment as required, Comply with influenza prevention program, Obtain an influenza vaccination on an annual basis or obtain an approved exemption
What They're Looking For.
Must Have
High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate’s degree and one year of experience OR a bachelor’s degree
Nice to Have
Knowledge of medical terminology
What You'll Do.
Provide a comprehensive
proactive and “Patients First” experience
triage and resolve patient issues using the
Create a welcome and professional environment
Interact with patients
Ensure stellar patient experiences
Perform patient registration
Perform visit preparation
Perform telephone triage
Perform insurance verification
Perform co-pay collection
Perform patient and record tracking
Perform arrival and/or departure desk activities
Perform screening and scheduling of interpreter services
Enter and maintain confidential patient information
Recruit patients on MyChart and Appointment Pass
Enroll patients on MyChart and Appointment Pass
Educate patients on MyChart and Appointment Pass
Full Job Description
## At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. ## We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and ****The Power of Every One.**** ### Job Title Patient Service Specialist - Ambulatory ### Location Independence ### Facility Independence Family Health Center ### Department ### Job Code B15028 ### Shift Days ### Schedule 8:30am-5:00pm ### Job Summary ### Job Details Patient Service Specialist Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. Within the Radiology customer service team, development areas range from personal and professional development courses to one-on-one development with the Imaging leadership team. **A caregiver in this position works 8:30AM-5:00PM. Additionally, a caregiver in this role will have a Saturday rotation throughout the year. ** A caregiver who excels in this role will: * Provide a comprehensive, proactive and “Patients First” experience for patients and visitors. * Investigate, triage and resolve patient issues using the established HEART model. * Create a welcome and professional environment, interact with patients and ensure stellar patient experiences. * Perform patient registration, visit preparation, telephone triage,
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