Mary Free Bed
Rehabilitation
PatientServiceRepresentativeScheduling
“Patient Service Representative - Scheduling at Mary Free Bed. Skills: Scheduling, Customer service, Data entry, Insurance verification. Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk. Appointment check-in and out”
What You'll Achieve.
Achieve expected departmental and organizational outcomes; Monitor and report customer service
Industry & Context.
Seeking solutions
Hours: 8 hour shift during the Hours of Operation: 7:00A-6:30P Mon-Thurs, 7:00A-5:30P Friday, Remain in a stationary position: Majority, Use keyboard: Frequently, Position self to accomplish the Essential Functions of the role: Frequently, Receive and communicate information and ideas for understanding: Frequently, Transport, position, and/or exert force: Up to 10 pounds: Occasionally
What They're Looking For.
Must Have
Computer experience with high accuracy level of data entry, Excellent telephone and customer service skills, Outstanding organizational, interpersonal, communication, and overall customer service skills, Ability to perform in a high paced environment with a positive attitude and interact with professional staff in an appropriate manner
Nice to Have
Associates degree, Bachelor’s Degree in a health-related field, Minimum 12-18 months’ work experience in healthcare with scheduling and/or PFS related job duties, Working knowledge of ICD-10-CM and CPT coding classification systems, Knowledge of medical terminology and clinical rehabilitation
What You'll Do.
and respond to the needs of patients
and other visitors at the check-in/out desk
Appointment check-in and out
Authorization/verification of insurance(s)
Explanation of collection of co-pays
Assistance with way finding
Office support for Scheduling and Patient Financial Services staff
Coordinate/schedule initial evaluation and subsequent patient appointments for multi-disciplines
Manage calls from insurance/care managers to coordinate multi discipline care for patients
Collect any expected charge for service provided and complete timely posting of cash collections
Accepting and generating appropriate receipts for monies and credit card payments
Provide financial guidance to achieve a mutually acceptable resolution of the expected self-pay balance including options of payment and charity care
Receive and properly respond to telephone
or face-to-face inquiries from patients or their legal representatives
Perform all other appropriate activities as directed and as necessary to meet the patient’s needs and to achieve expected departmental and organizational outcomes
Provide various other responsibilities and clerical/therapist support as delegated by Manager
How You'll Work.
Team & Collaboration
Work cooperatively with other departments and outpatient staff/leadership to assure financial reimbursement for outpatient services; Encourages, coaches, and monitors customer service standards in team members; Promote teamwork and direct communication with co-workers
Communication Scope
Excellent telephone and customer service skills; Outstanding communication skills
Applying for this Patient Service Representative - Scheduling role?
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