Mary Free Bed
Rehabilitation
PatientServiceRepresentative-Scheduling
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Service Representative - Scheduling at Mary Free Bed. Skills: Scheduling, Customer service, Data entry, Insurance verification. Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk. Appointment check-in and out”
What You'll Achieve.
Achieve expected departmental and organizational outcomes; Monitor and report customer service
Industry & Context.
Seeking solutions
Hours: 8 hour shift during the Hours of Operation: 7:00A-6:30P Mon-Thurs, 7:00A-5:30P Friday, Remain in a stationary position: Majority, Use keyboard: Frequently, Position self to accomplish the Essential Functions of the role: Frequently, Receive and communicate information and ideas for understanding: Frequently, Transport, position, and/or exert force: Up to 10 pounds: Occasionally
What They're Looking For.
Must Have
Computer experience with high accuracy level of data entry, Excellent telephone and customer service skills, Outstanding organizational, interpersonal, communication, and overall customer service skills, Ability to perform in a high paced environment with a positive attitude and interact with professional staff in an appropriate manner
Nice to Have
Associates degree, Bachelor’s Degree in a health-related field, Minimum 12-18 months’ work experience in healthcare with scheduling and/or PFS related job duties, Working knowledge of ICD-10-CM and CPT coding classification systems, Knowledge of medical terminology and clinical rehabilitation
What You'll Do.
and respond to the needs of patients
and other visitors at the check-in/out desk
Appointment check-in and out
Authorization/verification of insurance(s)
Explanation of collection of co-pays
Assistance with way finding
Office support for Scheduling and Patient Financial Services staff
Coordinate/schedule initial evaluation and subsequent patient appointments for multi-disciplines
Manage calls from insurance/care managers to coordinate multi discipline care for patients
Collect any expected charge for service provided and complete timely posting of cash collections
Accepting and generating appropriate receipts for monies and credit card payments
Provide financial guidance to achieve a mutually acceptable resolution of the expected self-pay balance including options of payment and charity care
Receive and properly respond to telephone
or face-to-face inquiries from patients or their legal representatives
Perform all other appropriate activities as directed and as necessary to meet the patient’s needs and to achieve expected departmental and organizational outcomes
Provide various other responsibilities and clerical/therapist support as delegated by Manager
How You'll Work.
Team & Collaboration
Work cooperatively with other departments and outpatient staff/leadership to assure financial reimbursement for outpatient services; Encourages, coaches, and monitors customer service standards in team members; Promote teamwork and direct communication with co-workers
Communication Scope
Excellent telephone and customer service skills; Outstanding communication skills
Full Job Description
Patient Service Representative - SchedulingDay Shift (United States of America) **Hours:** 8 hour shift during the Hours of Operation: 7:00A-6:30P Mon-Thurs, 7:00A-5:30P Friday # **Mary Free Bed Summary** We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care **Mission Statement** Restoring hope and freedom through rehabilitation. **Employment Value Proposition** At Mary Free Bed, we take pride in our values-based culture: * **Focus on Patient Care.** A selfless drive to serve and heal connects all MFB employees. * **Clinical Variety and Challenge.** An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities. * **Family Culture.** We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization. * **Trust in Each Other.** Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community. * **A Proud Tradition**. Years of dedicated, quality
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