PatientServiceRepresentative(Remote)

**POSITION SUMMARY:** **This position is permanently remote.** Qualified candidates must provide a **stable internet connection** and have a quiet and secure space that is **free from interruptions** to work from home The Patient Services Rep is responsible for handling inbound and outbound communications for up to 6 BMC ambulatory practices. The Patient Services Rep will handle patient inquiries, scheduling/rescheduling appointments, following-up with patients resolving patient questions/concerns regarding medication reconciliation and refills, and insurance verification and authorization management. They will document and relay patient information to the Practices as required by the Practice’s Guidelines. **Position: Patient Service Representative (Remote)** **Department: Ambulatory Call Center** **Schedule: Full Time** **ESSENTIAL RESPONSIBILITIES / DUTIES:** **Essential Responsibilities:** * The Patient Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail. * Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills. * Utilizes established Practice guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person at the Practice for additional consultation. * Uses a computerized scheduling system to schedule/reschedules appointments determining the right amount of time required for each patient appointment. * Provides accurate and detailed information and updates patients’ records, using Epic * Provides detailed confirmation to the patient detailing where and when the appointment is, providing directions as needed, providing applicable and language specific home instructions as well as instructions for any required labs or imaging. * Identifies opportunities to improve the work pro