VillageMD
Healthcare
PatientServiceRepresentative-RadiationOncology
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Service Representative - Radiation Oncology at VillageMD. Skills: Patient service, Customer service, Administrative support. Greet visitors, patients, and families. Maintain efficient patient flow”
Industry & Context.
Ability to commute to satellite offices as needed, Pushing and pulling, Lift heavy objects, Physical mobility, Dexterity of hands and fingers, Balance during climbing, bending and/or reaching, Endurance (continuous typing, prolonged standing/walking), Exposure to chemicals, chemotherapy, fumes, Exposure to loud noises, Exposure to vibration, Exposure to extreme temperatures, Exposure to confined spaces, Exposure to allergens: dust, mold and/or pollen, Exposure to magnetic fields, Exposure to radiation, Exposure to sharps, Exposure to latex, Exposure to combative patients/visitors, Exposure to infectious hazards, blood, body fluids, Contact with patients or patient specimens possible, Unplanned or unexpected exposure
What They're Looking For.
Must Have
High School Graduate or GED required, Ability to communicate in English, both orally and in writing, Must have excellent customer service skills, Must have the ability to organize and perform multiple tasks in a timely manner, Basic proficiency in computer use required
Nice to Have
Associate Degree preferred, Previous PSR experience preferred, Knowledge of medical office and terminology preferred, Previous experience with Standard Office Technology in a Window based environment preferred, Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred
What You'll Do.
Maintain efficient patient flow
Answer telephone and direct calls
Inform patients of schedule delays
Post self-pay charges and collect payments
Reconcile daily payments and batches
Scan insurance cards and process verifications
Update patient information
Schedule appointments accurately
Enter orders for diagnostic tests
Communicate problems to supervisor
How You'll Work.
Team & Collaboration
Works cooperatively with Patient Care Resources and clinical staff
Communication Scope
Ability to communicate in English, both orally and in writing
Full Job Description
# _**About Our Company**_ We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies [Village Medical](https://www.villagemedical.com/), [Village Medical at Home](https://www.villagemedical.com/village-medical-at-home), [Summit Health](https://www.summithealth.com/), [CityMD](https://www.citymd.com/), and [Starling Physicians](https://www.starlingphysicians.com/). When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. **Please Note:** We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. # _**Job Description**_ Job Description **Essential Job functions** : * Greets visitors, patients, and families in a friendly professional manner and directs them appropriately. * Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families. * Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette. * Informs patients of delay in physician schedules, assists with patient comfort while delayed. * Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily sch
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