VillageMD
PatientServiceRepresentativePulmonology
“Patient Service Representative - Pulmonology at VillageMD. Skills: patient satisfaction, efficient operations, customer service. Greets visitors, patients, and families in a friendly professional manner and directs them appropriately. Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families”
What You'll Achieve.
ensure patient satisfaction; efficient operations; delivering the highest quality of care
Industry & Context.
Ability to commute to satellite offices as needed, Pushing and pulling, taking frequency and weight into consideration, Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration, Physical mobility, which includes movement from place to place on the job, taking distance and speed into account, Dexterity of hands and fingers, Balance is maintained during climbing, bending and/or reaching, Endurance (e. g. continuous typing, prolonged standingending, walking), Exposure to infectious hazards, blood, body fluids, non-intact skin or tissue specimens, Contact with patients or patient specimens are possible, Unplanned or unexpected exposure
What They're Looking For.
Must Have
Ability to communicate in English, both orally and in writing, Must have excellent customer service skills, Must have the ability to organize and perform multiple tasks in a timely manner, Basic proficiency in computer use required
Nice to Have
Associate Degree preferred, Previous PSR experience preferred, Knowledge of medical office and terminology preferred, Previous experience with Standard Office Technology in a Window based environment preferred, Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred
What You'll Do.
and families in a friendly professional manner and directs them appropriately
Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families
Promptly answers the telephone
directs all calls appropriately
takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette
Informs patients of delay in physician schedules
assists with patient comfort while delayed
Update patient care team in the EHR to reflect accurate PCP
Posts all self pay charges
and provides patient with receipt
Accurately reconciles daily payments
Reconciles billing slips to daily schedule
Opens and closes batches properly
accurately reconciles collections
prepares deposits and documents corrections
Scans the insurance card
processes insurance verifications utilizing the on-line system
and updates the patient account
Update patient information including demographics
HIPAA forms and financial waivers
Schedules appointments accurately according to department using waitlist when applicable
Confirms future appointments as needed
Review Eligibility and Phone report
Schedules and enters orders for diagnostic tests
following all appropriate workflows
Initiates authorization request
Completes referrals according to departmental guidelines and properly enters into the appropriate system
Enroll patients in patient portal
Update lab/imaging/pharmacies
Performs screenings as applicable
Arrange specific patient services such as ASL interpreter
needed transportation
Effectively communicates problems
or issues to the Office Supervisor / Manager appropriately and promptly
Actively participates in pilot programs
Performs patient outreach for AWV’s
Manages Department Staff Inbox
Manage patient ticklers
online scheduling requests
Completes letters as assigned (no-show/late cancellation
return to work/school)
Performs various clerical duties such as faxing
Demonstrates flexibility with various work schedules
covers for other staff when asked including other office locations
Demonstrates the ability to adequately follow downtime procedures
Other job duties as required
How You'll Work.
Team & Collaboration
Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations; Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly; Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations
Communication Scope
Ability to communicate in English, both orally and in writing; empathetic communicator
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