Mary Free Bed
Healthcare
PatientServiceRepresentative-PRN
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Service Representative - PRN at Mary Free Bed. Skills: Patient service, Customer service, Administrative support. Greet patients, families, staff, visitors. Provide information to patients, families, staff, visitors”
What You'll Achieve.
Achieve expected departmental outcomes; Achieve expected organizational outcomes; Promote patient/family satisfaction
Industry & Context.
Identify problems; Seek solutions
No holiday or weekends
What They're Looking For.
Must Have
GED/Diploma, Computer experience with high accuracy data entry, Excellent telephone skills, Excellent customer service skills, Outstanding organizational skills, Outstanding interpersonal skills, Outstanding communication skills, Ability to perform in high-paced environment, Interact with professional staff appropriately
Nice to Have
Bachelor's Degree in health-related field, 12-18 months healthcare work experience, Experience with scheduling, Experience with PFS related job duties, Working knowledge of ICD-10-CM, Working knowledge of CPT coding, Knowledge of medical terminology, Knowledge of clinical rehabilitation
What You'll Do.
Provide information to patients
Respond to needs of patients
Collect demographic data
Collect insurance/financial data
Collect clinical data
Pre-register patients
Coordinate initial evaluation appointments
Coordinate subsequent patient appointments
Manage calls from insurance/care managers
Coordinate multi discipline care
Collect charge for service
Post cash collections
Generate receipts for payments
Provide financial guidance
Resolve self-pay balance
Respond to telephone inquiries
Respond to electronic inquiries
Respond to face-to-face inquiries
Perform other activities as directed
Provide clerical support
Provide therapist support
Provide patient care as requested
Maintain clean workplace
Maintain orderly workplace
Maintain storage of equipment
Maintain inventory of equipment
Maintain storage of supplies
Maintain inventory of supplies
Maintain adequate clean linen supply
Maintain treatment areas clean
Maintain treatment areas orderly
Function as patient advocate
Maintain patient confidentiality
Organize patient chargeable equipment inventory
Maintain patient chargeable equipment inventory
Maintain training equipment
Assume patient care duties
Assume clerical duties
How You'll Work.
Team & Collaboration
Work cooperatively with other departments; Work with outpatient staff; Work with outpatient leadership; Promote teamwork; Direct communication with co-workers
Communication Scope
Customer service skills; Organizational skills; Interpersonal skills; Communication skills
Full Job Description
Patient Service Representative - PRN **Job Title:** Patient Service Representative **Primary Location** : Mary Free Bed at Munson - Otsego **Department** : Mary Free Bed at Munson Healthcare - Otsego **Weekly Schedule Hours** : PRN/Resource, hours vary. No holiday or weekends. **Compensation:** starting at $19.50 and goes up based on experience **Mary Free Bed Summary** We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care **Mission Statement** Restoring hope and freedom through rehabilitation. **Employment Value Proposition** At Mary Free Bed, we take pride in our values-based culture: * **Focus on Patient Care.** A selfless drive to serve and heal connects all MFB employees. * **Clinical Variety and Challenge.** An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities. * **Family Culture.** We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization. * **Trust in Each Other.** Each employ
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