Mary Free Bed at Covenant
healthcare
PatientServiceRepresentativePRN
“Patient Service Representative - PRN at Mary Free Bed at Covenant. Skills: customer service, registration, insurance verification, scheduling, payment collection. Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk. Accurately collect and analyze all required demographic, insurance/financial, and clinical data elements necessary to pre-register and register all types of patients”
What You'll Achieve.
achieve expected departmental and organizational outcomes; monitor and report customer service
Industry & Context.
Contribute by identifying problems and seeking solutions
Remain in a stationary position: Majority, Traverse or move around work location: None, Use keyboard: Frequently, Operate or use department specific equipment: None, Ascend/Descend equipment or ladder: None, Position self to accomplish the Essential Functions of the role: Frequently, Receive and communicate information and ideas for understanding: Frequently, Transport, position, and/or exert force: Up to 10 pounds: Occasionally
What They're Looking For.
Must Have
GED/Diploma, Computer experience with high accuracy level of data entry, Excellent telephone and customer service skills, Outstanding organizational, interpersonal, communication, and overall customer service skills, Ability to perform in a high paced environment with a positive attitude and interact with professional staff in an appropriate manner
Nice to Have
Associates degree, Bachelor’s Degree in a health-related field, Minimum 12-18 months’ work experience in healthcare with scheduling and/or PFS related job duties, Working knowledge of ICD-10-CM and CPT coding classification systems, Knowledge of medical terminology and clinical rehabilitation
What You'll Do.
and respond to the needs of patients
and other visitors at the check-in/out desk
Accurately collect and analyze all required demographic
and clinical data elements necessary to pre-register and register all types of patients
Coordinate/schedule initial evaluation and subsequent patient appointments for multi-disciplines based on patient needs
Manage calls from insurance/care managers to coordinate multi discipline care for patients
Collect any expected charge for service provided and complete timely posting of cash collections
accepting and generating appropriate receipts for monies and credit card payments
Provide financial guidance to achieve a mutually acceptable resolution of the expected self-pay balance including options of payment and charity care
Receive and properly respond to telephone
or face-to-face inquiries from patients or their legal representatives
Perform all other appropriate activities as directed and as necessary to meet the patient’s needs and to achieve expected departmental and organizational outcomes
Provide various other responsibilities and clerical/therapist support as delegated by Manager
How You'll Work.
Team & Collaboration
Work cooperatively with other departments and outpatient staff/leadership to assure financial reimbursement for outpatient services; Interact with professional staff in an appropriate manner; Encourages, coaches, and monitors customer service in team members; Promote teamwork and direct communication with co-workers
Communication Scope
Excellent telephone and customer service skills; Outstanding communication skills; Direct communication with co-workers
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