Patient Service Representative
Healthcare
PatientServiceRepresentative-PartTime
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Service Representative - Part Time at Patient Service Representative. Skills: Patient service, Scheduling, Medical terminology. Greet patients and family. Schedule patient appointments”
Industry & Context.
Commute to satellite offices
What They're Looking For.
Must Have
High School Graduate or GED, Ability to communicate in English, Accurate computer data entry skills, Ability to organize and perform multiple tasks
Nice to Have
Associate Degree, Previous PSR experience, Previous office experience, Knowledge of medical office and terminology, Experience with EHR, Practice Management System, Experience with Standard Office Technology
What You'll Do.
Greet patients and family
Schedule patient appointments
Schedule hospital admissions
Schedule ambulatory admissions
Answer telephone promptly
Deal with caller needs
Direct calls appropriately
Take accurate messages
Schedule future appointments
Maintain communication resources
Prepare charts for new patients
Assure required forms are placed
Convert temporary to permanent record
Request medical records
Perform chart preparation
Provide physician with information
Print medical records information
Reconcile encounters daily
Monitor supply inventory
Complete requisitions for supplies
Direct requisitions for supplies
Complete requisitions for forms
Direct requisitions for forms
Complete requisitions for equipment
Direct requisitions for equipment
Complete requisitions for services
Direct requisitions for services
Perform clerical duties
Obtain patient information
Verify patient information
Update patient information
Maintain patient confidentiality
Complete necessary forms
Respect patient rights
Establish positive working relationship
Maintain positive working relationship
Protect patient privacy
Protect patient confidentiality
Protect employee privacy
Protect employee confidentiality
Communicate equipment concerns
Communicate issues promptly
Arrange for specialty equipment
Arrange for specialty services
Interact with outside vendors
Interact with contracted services
Submit necessary documents
Verbalize procedure for data collection
Demonstrate knowledge of insurance requirements
Demonstrate knowledge of pre-certification requirements
Maintain office supplies
Maintain office equipment
Provide training to staff
Log surgical procedures
Maintain scheduling system
Reschedule procedures
Verbalize customer service skills
Alleviate patient anxiety
Demonstrate customer service skills
Communicate with peers
Communicate repair orders
Increase physician productivity
Demonstrate understanding of fire safety
Demonstrate understanding of emergency procedures
Perform other job duties
How You'll Work.
Team & Collaboration
Working relationship with physicians; Working relationship with nursing staff
Communication Scope
Oral communication; Written communication
Full Job Description
# _**About Our Company**_ We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies [Village Medical](https://www.villagemedical.com/), [Village Medical at Home](https://www.villagemedical.com/village-medical-at-home), [Summit Health](https://www.summithealth.com/), [CityMD](https://www.citymd.com/), and [Starling Physicians](https://www.starlingphysicians.com/). When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. **Please Note:** We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. # _**Job Description**_ **Essential Job Functions:** * Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures. Ensure appropriate action was taken in a timely manner. * Answer the telephone promptly and dealing with callers needs imperiously. Directs all calls appropriately, takes an accurate message and delivers to the appropriate individual. Demonstrates appropriate telephone etiquette. * Schedules future appointments, tests, and completes referrals as ordered by the physician. * Maintains communication resources, i.e. on-call schedule, MD phone numbers and beeper numbers. * Prepares charts for new patients assuring all required forms are placed appro
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