Starling Physicians
Healthcare
PatientServiceRepresentative-Ophthalmology
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Service Representative - Ophthalmology at Starling Physicians. Manage patient inquiries. Schedule appointments”
What You'll Achieve.
Ensure positive patient experience; Maintain high patient satisfaction
Industry & Context.
What You'll Do.
Manage patient inquiries
Schedule appointments
Provide information on services
Assist with patient registration
Handle patient billing inquiries
Maintain patient records
Coordinate with medical staff
Ensure patient satisfaction
How You'll Work.
Team & Collaboration
Medical staff; Administrative teams
Communication Scope
Patient communication
Full Job Description
# _**About Our Company**_ We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies [Village Medical](https://www.villagemedical.com/), [Village Medical at Home](https://www.villagemedical.com/village-medical-at-home), [Summit Health](https://www.summithealth.com/), [CityMD](https://www.citymd.com/), and [Starling Physicians](https://www.starlingphysicians.com/). When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. **Please Note:** We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. # _**Job Description**_ We are hiring at Starling Physicians! **Essential Job functions:** * Greets visitors, patients, and families in a friendly professional manner and directs them appropriately. * Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families. * Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette. * Informs patients of delay in physician schedules, assists with patient comfort while delayed. * Posts all self-pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billi
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