PatientServiceRepresentativeII,FloatPool

We are so glad you are interested in joining Sutter Health! **Organization:** PAMF-Palo Alto Medical Foundation CAD **Position Overview:** Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department. **Job Description** : **EDUCATION:** * _Equivalent experience will be accepted in lieu of the required degree or diploma._ * HS Diploma or equivalent education/experience **TYPICAL EXPERIENCE:** * 1 year of recent relevant experience. **SKILLS AND KNOWLEDGE:** * Basic knowledge of insurance policies and procedures, as well as patient billing. * Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form. * Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel. * Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines. * General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook). * Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadl