Atrius Health
Healthcare
PatientServiceRepresentativeI
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Service Representative I at Atrius Health. Skills: Customer service, Patient care support. Receive incoming calls and inquiries. Assist patients in care management”
Industry & Context.
Problem solving
Massachusetts Residents Only, On-site training required
What They're Looking For.
Must Have
High School diploma or equivalency, EPIC/ registration system experience, Reliable high-speed home internet, Computer experience required, Ability to use word processing and spreadsheet programs, Electronic medical record (EMR) experience or aptitude
Nice to Have
Bachelor's or non-clinical degree with healthcare interest, One year in clinical or customer service setting, High-volume call center experience
What You'll Do.
Receive incoming calls and inquiries
Assist patients in care management
Support interdisciplinary care delivery
Provide extraordinary customer service
Solve patient problems
Strengthen patient/clinician relationship
Ensure improve patient access
Ensure patient understanding
How You'll Work.
Team & Collaboration
Interdisciplinary coordinated care delivery model; Collaborative value-based philosophy
Communication Scope
Clear verbal communication; Clear written communication
Full Job Description
Explore opportunities at Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. SUMMARY This position is looking for skilled call center candidates at our site in Post Office Square, MA. Applicants must live in Massachusetts, have EPIC/ registration system experience (please list on resume as applicable), and have reliable high-speed home internet. This role is fully remote after training is complete (training is around 2-6 weeks, depending on previous experience) and should be located close enough to our site for on-site training as needed. This is a great opportunity to grow within the call center field to make a positive difference for our patients within a great company! Note to candidates: Due to the high volume of candidates for this type of role, please only apply up to two of the same positions that best fits your experience and location needs for consideration. Under direct supervision, receives incoming calls and inquires and assists patients in the management of appointments/care. Through a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model, plays an integral role in the support of our patients. Provides extraordinary customer service and strong problem solving skills to strengthen the patient/clinician relationship. Must have clear verbal and written communication s
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