VillageMD
PatientServiceRepresentative-Floatteam,PerDiem
Neural analysis suggests this role is
optimal for Entry candidates.
“Patient Service Representative - Float team, Per Diem at VillageMD. Skills: greeting patients/families, scheduling appointments, answering the telephone, collecting cash payments, issuing receipts, posting payments, computer use navigating multiple applications, efficient patient flow, excellent customer service. greeting patients/families. scheduling appointments and tests in an efficient and timely manner”
Industry & Context.
Ability to commute to satellite offices as needed
What They're Looking For.
Must Have
High School Graduate/GED / Equivalent required, 0 - 1 years’ experience, Ability to communicate in English, both orally and in writing, required, Ability to organize and perform multiple tasks in a timely manner, required, Basic proficiency in computer use, required, Ability to commute to satellite offices as needed, required
Nice to Have
Vocational / Technical School / Diploma Program preferred, Associate’s Degree, preferred, 2-4 years’ experience preferred, Knowledge of medical office and terminology, preferred
What You'll Do.
greeting patients/families
scheduling appointments and tests in an efficient and timely manner
answering the telephone promptly and dealing with the caller’s needs in a professional manner
collecting cash payments
issuing receipts and posting payments
daily extensive computer use navigating multiple applications
maintains an efficient patient flow through the registration process
provides excellent customer service to patients/families
and families in a friendly professional manner and directs them appropriately
Communicates proactively with co-workers
physicians and patients regarding registration related information
Informs patients of delay in physician schedules
Posts all self-pay charges
and provides patient with receipt
Accurately reconciles daily payments
Opens and closes batches properly
accurately reconciles collections
prepares deposits and documents corrections
Scans the insurance card
processes insurance verifications utilizing the on-line system
and updates the patient account
verifies and updates patient information including demographics
HIPAA forms and financial waivers
Accurately explains and completes any/all necessary forms for the patient
obtains and witnesses necessary signatures
Demonstrates a working knowledge of the insurance grid for all services explains par and non-par insurance plans
Appropriately refers applicable patients to financial counselors
Schedules appointments accurately according to department using waitlist when applicable
Schedules and enters orders for diagnostic tests
following all appropriate workflows
Reconciles billing slips to daily schedule
Performs various clerical duties such as faxing
Effectively communicates problems
or issues to the Office Supervisor / Manager appropriately and promptly
Promptly answers the telephone
directs all calls appropriately
takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette
Confirms future appointments as needed
Review Eligibility and Phone report
Demonstrates flexibility with various work schedules
covers for other staff when asked including other office locations
Working knowledge of management of workflow dashboard
Demonstrates the ability to adequately follow downtime procedures
Recognizes and performs duties which need to be performed although not directly assigned
Other duties as assigned
How You'll Work.
Team & Collaboration
Communicates proactively with co-workers, physicians and patients regarding registration related information; Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly; covers for other staff when asked including other office locations
Communication Scope
Ability to communicate in English, both orally and in writing; Communicates proactively with co-workers, physicians and patients regarding registration related information; Informs patients of delay in physician schedules; Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly; Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette
Full Job Description
# _**About Our Company**_ We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies [Village Medical](https://www.villagemedical.com/), [Village Medical at Home](https://www.villagemedical.com/village-medical-at-home), [Summit Health](https://www.summithealth.com/), [CityMD](https://www.citymd.com/), and [Starling Physicians](https://www.starlingphysicians.com/). When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. **Please Note:** We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. # _**Job Description**_ **Position Summary:** The Patient Service Representative (PSR) is responsible for a variety of administration functions, including, but not limited to: greeting patients/families, scheduling appointments and tests in an efficient and timely manner, answering the telephone promptly and dealing with the caller’s needs in a professional manner, collecting cash payments, issuing receipts and posting payments, daily extensive computer use navigating multiple applications. The PSR maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families. **Essential Functions:** * Greets visitors, patients, and families in a friendly professional manner an
Applying for this Patient Service Representative - Float team, Per Diem role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about VillageMD?
Real rants from real employees. Read before you apply.