Summit Health
Healthcare
PatientServiceRepresentative-ENT
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Patient Service Representative - ENT at Summit Health. Skills: Patient scheduling, Admission coordination, Clerical support. Schedule hospital and ambulatory admissions. Verbalize procedure for collection of pre-admission testing data”
Industry & Context.
Problem solving; Critical thinking; Priority setting
What They're Looking For.
Must Have
High School/GED required, Heart Saver certification within 90 days, 0 – 1 years experience, Ability to communicate in English, interpersonal and organizational skills, Ability to perform diverse work assignments, Ability to use problem solving, critical thinking and priority setting skills
Nice to Have
Vocational / Technical School / Diploma Program preferred, 2-4 years experience preferred, Knowledge of medical terminology preferred, Experience with Standard Office Equipment preferred, Experience with Standard Office Technology in a Window based environment preferred, Experience with patient care equipment preferred
What You'll Do.
Schedule hospital and ambulatory admissions
Verbalize procedure for collection of pre-admission testing data
Coordinate required testing prior to admission
Ensure all information and consents are on site
Schedule and enter diagnostic tests and procedures
Arrange and distribute surgery schedule
Communicate problems to Nurse/Physician/Clinical Manager
Employ appropriate and timely use of tasking
Accurately complete any/all necessary forms
Perform various clerical duties
Establish and maintain a positive working relationship
Demonstrate understanding of submission of necessary documents
Demonstrate working knowledge of booking and scheduling
Demonstrate working knowledge of insurance and pre-certification requirements
Demonstrate working knowledge for rescheduling and canceling procedures
Demonstrate customer service skills when communicating
Verbalize customer services skills to alleviate patient anxiety
Demonstrate good judgment in scheduling procedure
Demonstrate understanding of emergency procedures
Log surgical procedures
Arrange for specialty equipment/services
Interact with outside vendors / contracted services
How You'll Work.
Team & Collaboration
Physicians and nursing staff
Communication Scope
Oral communication; Written communication
Full Job Description
# _**About Our Company**_ We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies [Village Medical](https://www.villagemedical.com/), [Village Medical at Home](https://www.villagemedical.com/village-medical-at-home), [Summit Health](https://www.summithealth.com/), [CityMD](https://www.citymd.com/), and [Starling Physicians](https://www.starlingphysicians.com/). When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. **Please Note:** We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. # _**Job Description**_ **Essential Job functions** : * Responsible for scheduling hospital and ambulatory admissions. * Verbalizes procedure for collection of pre-admission testing data. Coordinates required testing prior to admission and ensures all information and consents are on site for patient’s admission/procedure. * Schedules and enters diagnostic tests and procedures into orders management system, following all appropriate workflows. * Arranges types and distributes surgery schedule. * Communicates problems to Nurse/Physician/Clinical Manager. * Employs appropriate and timely use of tasking. * Accurately completes any/all necessary forms for the patient * Performs various clerical duties including faxing, photocopying,
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